Oracle Apps & Ext Specialist

Arcadis Consulting Middle East Limited; Makati; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Arcadis Consulting Middle East Limited is seeking an experienced Oracle specialist to provide production support for GSI Solutions, maintain environment stability, and coordinate code migrations. You will triage L1 incidents and collaborate with GSI Automation & Integrations teams to ensure availability and performance.

You will monitor Oracle applications, validate deployments, and participate in release planning with global teams to minimize disruption while continuously improving automation

Qualifications

• Minimum of 3 years’ experience supporting Oracle Applications and Extension layers, at least 1 with Oracle Cloud application services.
• Experience planning and implementing Cloud application services in a global, multi-national, multi-vendor environment.
• Proven track record of achieving service excellence and coordinating multi-disciplinary teams.

Responsibilities

• Provide production support to maintain environment stability and coordinate code migrations.
• Triage and resolve L1 incidents; escalate to L2/L3 with diagnostics and replication steps.
• Coordinate and execute code migrations/deployments in non-prod and prod environments.
• Validate deployments and run post-deployment smoke tests for service stability.
• Monitor performance and respond to alerts to meet business requirements.
• Coordinate release activities with the release manager across environments and vendors.
• Track incident trends and contribute to continuous improvement initiatives.
• Collaborate with GSI Automation & Integrations teams and project teams.

Skills

Oracle APEX

Oracle Cloud Infrastructure

Oracle SQL/PLSQL

ORDS

Helix system

Tools

Helix

SLAs compliance

Deployment processes

Job description

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description

Provides production support to maintain environment stability, coordinate code migrations, and resolve first-line incidents for the GSI Solutions team to meet business demand for the GEAportfolio.

Role accountabilities

Collaboration

• Proactively engages with Key Business Users to receive feedback, gauge satisfaction with system, integrations, and address issues or concerns.

• Collaborate with GSI Automation & Integrations Teams and project teams to ensure the availability, reliability, and performance of middleware systems.

• Collaborate with GSI Teams to deliver efficient and well-run processes.

Application & Extension Services

• Monitor Oracle the various Application & Extension services across production services to detect and elevate incidents according to SLAs.

• Triage and resolve L1 incidents and service requests; elevate to L2/L3 with clear diagnostics and replication steps

• Coordinate and execute approved code migrations/deployments in non‑production and production environments via appropriate Helix ticket types

• Validate deployments and run post‑deployment smoke tests to confirm service stability

• Proactively monitors performance, resource utilization and promptly respond to alerts to ensure availability and performance meets business demands.

• Coordinates with release manager the schedule of maintenance & release activities across environments, teams, and vendors, identifying and resolving conflicts to minimize risk of disruption.

• Track incident trends and provide input to continuous improvement and automation initiatives

Optimization

• Identify opportunities where better fixes, more secure approaches, standardizations, automations, or upgrades should be considered and report them in regular status updates to GSI Solutions Director

Key shared accountabilities

• Partnership with other Towers, Lanes, and teams to achieve goals and exceed business expectations

• Oracle SOP and KBA development with GSI team

• Oracle service disruptions announcements and EU communications with GSI team

• Release Management with GEA teams and Tech CAB

Qualifications & Experience:

• Minimum of 3 years’ experience supporting Oracle Applications and Extension layers, at least 1 of which with Oracle Cloud application services.

• Demonstrated experience successfully planning and implementing Cloud application services in a global company with a multi-national, multi-vendor environment.

• Proven track record of achieving service excellence, including maintaining positive stakeholder relationships and coordinating multi-disciplinary teams with internal and external resources.

• Skills

  • Primary:Oracle APEX, Oracle Cloud Infrastructure,Oracle SQL/PLSQL Database, ORDS
  • Secondary: Helix system, Arcadis’ policies for SLAs, Problem escalation, Deployment processes