IT Applications Support Specialist - Global, Remote-Ready

LizardBear Tasking, Inc. (PEZA); Philippines; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Top-notch benefits

State-of-the-art workspaces

Global career development

Job summary

TaskUs in the Philippines is seeking an IT Applications Support specialist (Level II) to analyze, diagnose and resolve system-related problems across corporate applications. You will collaborate with Business Analysts and Development Teams to maintain application reliability and train corporate users globally.

The role covers incident management, documentation, and reporting of issue trends. Applicants should have 1–2 years of .NET experience, familiarity with UI stacks

Qualifications

• 1–2 years of .NET development and OOP fundamentals.
• UI tech stack including AngularJS, ReactJS, JavaScript, HTML, CSS, Bootstrap, Node.js.
• SQL/NoSQL databases and web frameworks experience.
• Git/SVN and cloud platforms (AWS) familiarity.
• Agile-SCRUM and ITIL knowledge for service management.
• Experience in operations help desk or IT service management.
• Bachelor’s/College Degree in Engineering (Computer/Telecommunication), CS/IT, or equivalent.

Responsibilities

• Serve as the single point of contact for employees regarding corporate application issues.
• Troubleshoot and triage in-house and cloud-based applications (e.g., HCM, Financials, Recruiting, Payroll).
• Own user issues, coordinate resolutions, track progress, and communicate status updates.
• Adhere to service management principles to maintain high-quality customer service.
• Training & Documentation: Provide user training on corporate applications, support minor enhancements, and publish documentation.
• Reporting: Generate weekly status reports outlining issue trends and support activities.

Skills

.NET

OOP

AngularJS

ReactJS

JavaScript

HTML

CSS

Node.js

SQL

NoSQL

Git

SVN

AWS

Agile-SCRUM

ITIL

Help desk

User administration

SQL scripting

Communication

Education

Bachelor's in CS/IT

Tools

AWS

Job description

TaskUs in the Philippines is seeking an IT Applications Support specialist (Level II) to analyze, diagnose and resolve system-related problems across corporate applications. You will collaborate with Business Analysts and Development Teams to maintain application reliability and train corporate users globally.

The role covers incident management, documentation, and reporting of issue trends. Applicants should have 1–2 years of .NET experience, familiarity with UI stacks