Application Support Developer

Akkodis; Taguig; In loco; PHP 670.000 - 1.116.000; Tempo pieno

Descrizione del lavoro

Akkodis is seeking a skilled software professional in the Philippines to provide technical application support for managed services. You will collaborate with technical and product teams to understand requirements, design solutions, and customize SharePoint, Dynamics CRM and Office 365 per client needs.

The role requires strong C#, ASP.NET, and .NET Framework skills, with at least 3 years in MS technologies, plus ITIL/SLA familiarity and English communication abilities.

Competenze

• Hands-on experience with .NET Framework 3.5+, C# and ASP.NET.
• At least 3 years of experience developing solutions using Microsoft technologies.
• Familiar with ITIL, SLA management.
• Ability to work in a global IT consulting environment and communicate in English.
• Experience with SOAP/REST integrations and web services.

Mansioni

• Provide technical application support for Managed Services clients (investigation, code fixes, change requests).
• Collaborate with Technical Consultants, Functional Consultants and Product Manager to understand requirements.
• Collaborate with Solutions and Technical architects on design and guidance.
• Customize Microsoft platforms and products (SharePoint, Dynamics CRM, Office 365) per client needs.
• Translate business requirements into code addressing fixes and change requests.
• Deliver all required application support deliverables for break-fixes and changes.
• Document solution designs and related documentation as needed.
• Work across technical areas to explore and adopt new technologies where appropriate.
• Adhere to ISMS policies including data protection and security incident reporting.
• Perform other duties as assigned.

Conoscenze

C#

ASP.NET

NET Framework

SOAP/REST

ITIL

English

Formazione

Bachelor's degree in Computer Science/IT

Strumenti

SharePoint

Dynamics CRM

Office 365

Descrizione del lavoro

• Provide technical application support for all our Managed Services Client (Investigation, Code fix, Change request)
• Work closely with Technical Consultant, Functional Consultants and Product Manager to understand business requirements.
• Work closely with Solutions and Technical architects to understand (and where necessary contribute to) design.
• Able to customize different Microsoft platforms and products; Sharepoint, Dynamics CRM, Office 365, based on client requirements.
• Understand the underlying business requirements, and creating code that will meet the defined business requirements on fixes and change request.
• Complete deliverables required for each application support activity, on break-fixes and change request.
• Document solution design and other related documentations for each assignment, as needed
• Work across technical areas and with other teams to ensure that the best new technologies are investigated and selected for use where appropriate
• Adherence to the organization’s Information Security Management System (ISMS) policies and procedures, including responsibilities in safeguarding information, reporting security incidents, and maintaining awareness of data protection and confidentiality obligations;
• Perform other duties as assigned from time to time.

Qualifications:

• Hands on experience with .NET Framework 3.5and above; C# and ASP.net
• At least 3 years of experience developing solutions using Microsoft technologies
• Debugging skills; able to debug complex technical issues involving multiple system components.
• Strong knowledge of software implementation best practices.
• Experience with client and server side, web service integrations using SOAP and REST
• Bachelor's degree or equivalent, preferably in Computer Science/IT
• Experience working in an IT consulting organization and/or IT technical application support environment.
• Familiar with ITIL discipline and SLA management.
• Good verbal and written English communication skills
• Experience with different project methodologies (Agile, waterfall, et al.)
• Experience in working in a global environment, delivering service to global clients