Senior Software Support Engineer | Azure & Full-Stack Debugging

Cubic3; Manila, Hinoba-an; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

25 days annual leave

Health Insurance

Pension Contribution

ESOP

Learning and Development Opportunities

Job summary

Cubic³ in Manila is seeking an experienced Senior Software Support Engineer to maintain and improve the reliability of our software platform, bridging development and customer needs. You will diagnose issues, mentor engineers, and drive long‑term improvements, including incident management and RCA findings.

A hands‑on approach with Azure, SQL, and NoSQL familiarity is essential. You will collaborate across teams to resolve complex problems, monitor performance with APM tools, and contribute to

Qualifications

• 3+ years of experience in a software support or development role, with a strong background in troubleshooting and resolving complex software issues.
• Expertise in full-stack development and debugging using technologies such as C# and .NET, with an understanding of front-end and back-end systems.
• Strong experience with cloud infrastructure platforms, especially Microsoft Azure, including monitoring, alerting, and resolving cloud-based application issues.
• Familiarity with SQL and relational databases, with the ability to troubleshoot performance issues and execute queries, as well as experience with NoSQL databases like CosmosDB, particularly in cloud environments.
• Proven experience using APM tools and monitoring solutions such as New Relic, DataDog, or similar, to track, analyse, and improve platform performance.
• Excellent communication skills, both written and verbal, with the ability to explain technical issues to various stakeholders, from junior engineers to business teams.
• A proven ability to take ownership of critical issues, manage incidents, and see problems through to resolution, including performing thorough root cause analyses.
• A collaborative and proactive approach: Comfortable working cross‑functionally to solve problems, improve processes, and share knowledge.

Responsibilities

• Own and drive resolution of complex software issues. You will take responsibility for identifying and troubleshooting software problems, collaborating with developers to resolve bugs and performance issues, especially those escalated by the App Support team.
• Using tools like New Relic and DataDog, you will monitor system performance, react to alerts, and ensure issues are addressed swiftly to maintain uptime and system reliability.
• Perform deep analysis of recurring or critical incidents, identifying root causes, and working with development and product teams to implement long‑term solutions and avoid future issues.
• During critical software incidents, you will coordinate with the development, App Support, and DevOps teams to quickly identify and resolve issues, minimising customer impact.
• Actively participate in debugging and resolving issues across Cubic’s platforms, leveraging your technical skills in full‑stack development, SQL, and cloud infrastructures (Azure).
• Collaborate with cross‑functional teams to drive continuous improvement initiatives. Identify inefficiencies, refine support processes, and contribute to a culture of continuous improvement. Provide insights into software weaknesses that could be improved in future development cycles.
• Share your expertise with other engineers, helping them develop troubleshooting and debugging skills through hands‑on guidance.
• Contribute to the development of monitoring and alerting systems by helping to refine and enhance performance monitoring strategies to detect anomalies earlier and prevent incidents before they escape.
• Ensure that all customer interactions, issue resolutions, and troubleshooting efforts are accurately documented in tools like JIRA. Maintain up‑to‑date knowledge base articles, technical documentation, and best practices for future reference.
• Work closely with product owners, developers, DevOps, and App Support to ensure customer and operational needs are met, while influencing future development efforts based on recurring issues and RCA findings.
• Lead or contribute to post‑incident reviews, ensuring lessons are learned, preventive measures are put in place, and improvements are implemented.

Skills

Troubleshooting

Full-stack development

SQL

REST APIs

Incident management

Communication skills

Tools

Microsoft Azure

New Relic

DataDog

CosmosDB

Job description

Cubic³ in Manila is seeking an experienced Senior Software Support Engineer to maintain and improve the reliability of our software platform, bridging development and customer needs. You will diagnose issues, mentor engineers, and drive long‑term improvements, including incident management and RCA findings.

A hands‑on approach with Azure, SQL, and NoSQL familiarity is essential. You will collaborate across teams to resolve complex problems, monitor performance with APM tools, and contribute to