Application Support Engineer

Asticom Technology Inc.; Taguig; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

Asticom is seeking an Application Support Engineer to investigate and resolve issues across mission-critical business systems. The role emphasizes monitoring performance, root-cause analysis, and collaborating with multiple teams to ensure stable operations.

You will work across incident, problem, and change management, applying scripting and automation to improve efficiency. Manila offices require 2x weekly onsite presence in a hybrid schedule.

Qualifications

• College Graduate
• 5 - 8+ YEARS in ServiceNow
• Shift Schedule: Morning, Mid
• On-site presence: 2x a week (Manila offices)

Responsibilities

• Investigate and resolve issues across critical business systems and services.
• Collaborate with cross-functional teams to maintain system stability and performance.
• Contribute to ITSM process improvements, workflows, and change management.

Skills

ServiceNow

ITSM

Incident management

Change management

Scripting/Automation

Troubleshooting

Education

College Graduate

Job description

About The Role

As an Application Support Engineer, you will spend your day investigating and resolving issues across various critical business systems. Your role involves monitoring system performance, identifying root causes of problems, and ensuring smooth operation of software components. You will interact with different teams to maintain system stability and contribute to continuous improvement efforts, ensuring that business processes are supported effectively and efficiently.

Qualifications

• College Graduate


• Must have and Good to have skills: ServiceNow ITSM – CSDM


• Number of years experiences needed: 5 - 8+ YEARS in ServiceNow


• Shift Schedule: Morning, Mid


• Number of days in a month or week that needs to be in the office: 2x a week


• Project Location (During onsite): Manila Offices

Skills Needed

• Required Skill: Expert proficiency in ServiceNow.


• Strong understanding of IT service management principles and workflows.


• Experience in incident, problem, and change management processes within ServiceNow.


• Ability to customize and configure ServiceNow modules to meet business requirements.


• Familiarity with scripting and automation capabilities in ServiceNow to improve operational efficiency.


• Solid skills in troubleshooting and root cause analysis of software issues.