Application Support Engineer- ServiceNow

Asticom Technology Inc.; Metro Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Asticom in the Philippines is seeking an experienced ServiceNow specialist to support ITSM workflows and service delivery. The role emphasizes strong knowledge of incident, problem, and change management within ServiceNow, and the ability to configure modules to meet business requirements.

You will leverage scripting and automation to streamline operations, perform thorough troubleshooting and root-cause analysis, and contribute to ongoing service improvements.

Qualifications

• Experience in incident, problem, and change management within ServiceNow.
• 5-8+ years of ServiceNow experience.
• Must have and good-to-have skills in ServiceNow ITSM and CSDM.

Skills

ITSM principles

Incident management

Problem management

Change management

ServiceNow

Scripting

Automation

Troubleshooting

Root cause analysis

Tools

ServiceNow ITSM

CSDM

Job description

• Strong understanding of IT service management principles and workflows.
• Experience in incident, problem, and change management processes within ServiceNow.
• Ability to customize and configure ServiceNow modules to meet business requirements.
• Familiarity with scripting and automation capabilities in ServiceNow to improve operational efficiency.
• Solid skills in troubleshooting and root cause analysis of software issues.

Must have and Good to have skills:

• ServiceNow ITSM – CSDM
• Number of years experiences needed: 5 - 8+ YEARS in ServiceNow