Senior ServiceNow Application Support Engineer

Asticom Technology Inc; Taguig; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Job summary

Asticom Technology Inc. is seeking an experienced Application Support Engineer to monitor and resolve issues across critical business systems. You will analyze performance, identify root causes, and ensure smooth operation of ServiceNow components, collaborating with teams to maintain stability and drive improvements.

The role requires strong ServiceNow expertise, ITSM knowledge, and the ability to tailor configurations to business needs, with on-site presence at Manila offices 2x weekly.

Qualifications

• College graduate with relevant IT degree.
• 5–8+ years of experience in ServiceNow.
• Proficient in ServiceNow ITSM and CSDM.
• Experience with incident, problem, and change management.
• Ability to customize and configure ServiceNow modules.
• Familiarity with scripting and automation in ServiceNow.
• Strong troubleshooting and root cause analysis skills.

Job description

Asticom Technology Inc. is seeking an experienced Application Support Engineer to monitor and resolve issues across critical business systems. You will analyze performance, identify root causes, and ensure smooth operation of ServiceNow components, collaborating with teams to maintain stability and drive improvements.

The role requires strong ServiceNow expertise, ITSM knowledge, and the ability to tailor configurations to business needs, with on-site presence at Manila offices 2x weekly.