Senior ServiceNow Application Support Engineer

Asticom Technology Inc; Taguig; Hybrid; PHP 1.200.000 - 2.400.000; Vollzeit

Zusammenfassung

Asticom Technology Inc in Metro Manila is seeking an Application Support Engineer to investigate and resolve issues across critical business systems, monitor performance, and ensure smooth operation of software components.

You will collaborate with cross-functional teams to maintain stability, mentor junior staff, and drive continuous improvement in incident, problem, and change management within ServiceNow.

Qualifikationen

• 5-8 years of ServiceNow experience.
• Expert proficiency in ServiceNow and ITSM workflows.
• Ability to customize and configure ServiceNow modules.

Aufgaben

• SME and guide the team on ServiceNow implementations.
• Make decisions and drive service quality improvements.
• Coordinate with multiple teams to resolve issues.
• Provide solutions for the immediate team and across teams.
• Coordinate with stakeholders for timely issue resolution.
• Mentor the team and promote knowledge sharing.
• Monitor system health and prevent service disruptions.

Kenntnisse

ServiceNow

ITSM

Root Cause Analysis

Incident Management

Change Management

Jobbeschreibung

Asticom Technology Inc in Metro Manila is seeking an Application Support Engineer to investigate and resolve issues across critical business systems, monitor performance, and ensure smooth operation of software components.

You will collaborate with cross-functional teams to maintain stability, mentor junior staff, and drive continuous improvement in incident, problem, and change management within ServiceNow.