L2 Application Support (Bulacan)

Indra Philippines, Inc.; Guiguinto; On-site; PHP 446,000 - 781,000; Full time

Job summary

Indra Philippines, Inc. is seeking an analyst to support L2 operations and drive system improvements using SQL and data analytics. The role focuses on understanding business functions, monitoring processes, and delivering actionable reports.

You will analyze trends, collaborate with teams, and participate in implementing approved changes while maintaining data confidentiality. The position requires organizational and independent working skills and is based in Bulacan, Sta. Rita area.

Qualifications

• Bachelor's Degree in an appropriate field or equivalent work experience.
• Microsoft SQL experience strongly preferred.
• Ability to impact operations and effect change without being confrontational.
• Detail oriented, analytical and inquisitive.
• Ability to work independently and with others.
• Extremely organized with strong time-management skills.
• Preferred to be residing near Sta Rita Bulacan.

Responsibilities

• Determine operational objectives by studying business functions and gathering information.
• Support daily operations by addressing issues in the system in L2 Application Support capacity.
• Improve systems by studying current practices and designing modifications.
• Monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
• Maintain user confidence by keeping information confidential.
• Prepare technical reports by collecting, analyzing, and summarizing information and trends.
• Perform daily, weekly, and monthly reviews of current processes using metrics and reports.
• Suggest changes to senior management using analytics to support recommendations.
• Actively participate in implementing approved changes.
• Create informative, actionable, and repeatable reporting highlighting business trends and opportunities.
• Conduct insightful ad hoc analyses to investigate ongoing or one-time issues.

Skills

Microsoft SQL

Analytical thinking

Data analysis

Time management

Independent worker

Team collaboration

Education

Bachelor's degree

Equivalent work experience

Tools

Microsoft SQL Server

Job description

Job Description:

• Determine operational objectives by studying business functions gathering information

• Support daily operations by addressing issues in the system in L2 Application Support Capacity

• Improve systems by studying current practices designing modifications

• Monitor project progress by tracking activity resolving problems publishing progress reports recommending actions

• Maintain user confidence and protect operations by keeping information confidential

• Prepare technical reports by collecting analyzing and summarizing information and trends

• Perform daily weekly and monthly reviews and analyses of current processes using operational metrics and reports

• Suggest changes to senior management using analytics to support your recommendations

• Actively participate in the implementation of approved changes

• Create informative actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement

• Conduct insightful ad hoc analyses to investigate ongoing or one time operational issues

Qualifications:

• Bachelors Degree in appropriate field of study or equivalent work experience

• Microsoft SQL experience strongly preferred

• Ability to impact operations and effect change without being confrontational

• Detail oriented, analytical and inquisitive

• Ability to work independently and with others

• Extremely organized with strong time-management skills

• Preferred to be residing near Sta Rita Bulacan