Application Support Specialist – Junior, Mid & Senior Levels - Hybrid

Private Advertiser; Metro Manila; Hybrid; PHP 670,000 - 1,339,000; Full time

Benefits offered by this job

13th month pay

Job summary

Private Advertiser is seeking an Application Support Specialist across junior to senior levels to join a hybrid, night-shift technology team in the Philippines. You will support enterprise applications, troubleshoot production issues, and ensure system stability.

Responsibilities include incident management, SQL queries, and collaboration with cross-functional teams to resolve complex issues and support releases and change management.

Qualifications

• 2–4 years of hands-on experience in application support, production support, or enterprise technical support.
• 4–7 years of hands-on L2 application support or production support experience.
• At least 8 years of hands-on experience in L2/L3 application support or production support.
• Strong SQL knowledge and ability to troubleshoot database issues.
• Familiarity with incident management and ticketing systems.

Responsibilities

• Provide L2/L3 application and production support for enterprise applications and business-critical systems.
• Investigate, troubleshoot, and resolve application incidents, system errors, and performance issues.
• Perform SQL queries and database investigations to identify and resolve application-related problems.
• Monitor application performance, availability, and operational stability.
• Handle incident tickets, service requests, and technical escalations within agreed service levels.
• Conduct root cause analysis and implement preventive measures to minimize recurring production issues.
• Collaborate with development, infrastructure, database, and other technology teams to resolve complex technical issues.
• Support application deployments, system enhancements, release management, and change management activities.

Skills

SQL Server

L2/L3 Support

Production Support

Incident Management

Root Cause Analysis

Enterprise Applications

ITSM Tools (ServiceNow/Jira)

Tools

ServiceNow

Jira

Job description

Application Support Specialist (Junior to Senior Level)

Salary: Up to ₱120,000 | Hybrid | Night Shift

We are looking for Application Support Specialists across Junior, Mid-Level, and Senior levels to join our growing technology team.

In this role, you will be responsible for supporting business-critical applications, troubleshooting production issues, maintaining system stability, and ensuring smooth day-to-day application operations.

We are looking for professionals with strong technical troubleshooting capabilities, hands-on SQL experience, and a solid background in enterprise application or production support.

Available Positions & Salary Ranges

• Junior Application Support Specialist: 2–4 years of relevant experience | Up to ₱60,000/month

• Mid-Level Application Support Specialist: 4–7 years of relevant experience | Up to ₱87,000/month

• Senior Application Support Specialist: 8+ years of relevant experience | Up to ₱120,000/month

All positions offer 13 months of basic salary annually. Final compensation and level will depend on relevant experience and technical qualifications.

Key Responsibilities

• Provide L2/L3 application and production support for enterprise applications and business-critical systems.

• Investigate, troubleshoot, and resolve application incidents, system errors, and performance issues.

• Perform SQL queries and database investigations to identify and resolve application-related problems.

• Monitor application performance, availability, and operational stability.

• Handle incident tickets, service requests, and technical escalations within agreed service levels.

• Conduct root cause analysis and implement preventive measures to minimize recurring production issues.

• Collaborate with development, infrastructure, database, and other technology teams to resolve complex technical issues.

• Support application deployments, system enhancements, release management, and change management activities.

Qualifications

Junior Level (2–4 Years)

• 2–4 years of hands‑on experience in application support, production support, or enterprise technical support.

• Basic to intermediate SQL knowledge, including writing queries and troubleshooting database‑related issues.

• Familiarity with incident management, application troubleshooting, and ticketing systems.

• Understanding of enterprise applications and IT support processes.

Mid‑Level (4–7 Years)

• 4–7 years of hands‑on L2 application support or production support experience.

• Strong working knowledge of SQL, including database queries, data validation, and troubleshooting.

• Experience investigating and resolving production incidents and application‑related issues.

• Familiarity with ServiceNow, Jira, or other ITSM platforms.

• Experience supporting enterprise applications and collaborating with cross‑functional technical teams.

• Ability to independently manage incidents and technical escalations.

Senior Level (8+ Years)

• At least 8 years of hands‑on experience in L2/L3 application support or production support.

• Advanced SQL troubleshooting and strong knowledge of enterprise application environments.

• Extensive experience handling critical production incidents, complex technical escalations, and root cause analysis.

• Strong understanding of incident management, problem management, and change management processes.

• Experience collaborating with application development, database, infrastructure, and operations teams.

• Ability to independently lead technical investigations and drive incident resolution.

• Experience mentoring junior team members or acting as a technical escalation point is an advantage.

Technical Skills

Core Skills:

• Microsoft SQL Server / SQL

• L2/L3 Application Support

• Production Support and Troubleshooting

• Incident and Problem Management

• Root Cause Analysis

• Enterprise Application Support

• ServiceNow, Jira, or similar ITSM tools

Additional Skills (Advantageous):

• Python scripting

• AWS / Cloud Platforms

• Snowflake

• SaaS Applications

• ERP / CRM Systems

• Release and Change Management