App Support Lead — Life Sciences IT Operations

Michael Page; Pasig; On-site; PHP 2,538,900 - 3,041,100; Full time

Benefits offered by this job

Comprehensive HMO

Permanent employment

Job summary

Michael Page is seeking an experienced App Support Lead to guide the application support team, ensuring reliable solutions and proactive service improvements in a regulated life sciences environment.

You will manage incidents, collaborate with cross-functional teams, mentor staff, and provide actionable reports to management. This permanent role offers a comprehensive HMO and clear career growth within a large organization.

Qualifications

• Leads application support and service delivery teams.
• Manages customer-facing interactions with stakeholders.
• Drives incident management and service improvements.
• Understands ITIL service management principles.

Responsibilities

• Lead the application support team to deliver efficient solutions and maintain system reliability.
• Oversee the resolution of technical issues, ensuring minimal business disruption.
• Collaborate with cross-functional teams to enhance system performance and user experience.
• Monitor system operations to identify potential improvements and address challenges proactively.
• Develop and implement support processes and best practices for application management.
• Provide guidance and mentorship to team members to ensure professional growth and development.
• Coordinate with stakeholders to gather feedback and align support strategies with business goals.
• Prepare and present reports on application performance and support activities to management.

Skills

Leadership

Customer-facing

Stakeholder management

Incident management

ITIL knowledge

Problem-solving

Tools

ITSM processes

Enterprise applications

Job description

Michael Page is seeking an experienced App Support Lead to guide the application support team, ensuring reliable solutions and proactive service improvements in a regulated life sciences environment.

You will manage incidents, collaborate with cross-functional teams, mentor staff, and provide actionable reports to management. This permanent role offers a comprehensive HMO and clear career growth within a large organization.