App Support Lead (Pasig)

Michael Page; Pasig; On-site; PHP 2,538,900 - 3,041,100; Full time

Benefits offered by this job

Comprehensive HMO

Permanent employment

Job summary

Michael Page is seeking an experienced App Support Lead to guide the application support team, ensuring reliable solutions and proactive service improvements in a regulated life sciences environment.

You will manage incidents, collaborate with cross-functional teams, mentor staff, and provide actionable reports to management. This permanent role offers a comprehensive HMO and clear career growth within a large organization.

Qualifications

• Leads application support and service delivery teams.
• Manages customer-facing interactions with stakeholders.
• Drives incident management and service improvements.
• Understands ITIL service management principles.

Responsibilities

• Lead the application support team to deliver efficient solutions and maintain system reliability.
• Oversee the resolution of technical issues, ensuring minimal business disruption.
• Collaborate with cross-functional teams to enhance system performance and user experience.
• Monitor system operations to identify potential improvements and address challenges proactively.
• Develop and implement support processes and best practices for application management.
• Provide guidance and mentorship to team members to ensure professional growth and development.
• Coordinate with stakeholders to gather feedback and align support strategies with business goals.
• Prepare and present reports on application performance and support activities to management.

Skills

Leadership

Customer-facing

Stakeholder management

Incident management

ITIL knowledge

Problem-solving

Tools

ITSM processes

Enterprise applications

Job description

Overview

• Drive technology that supports life-saving pharmaceutical products.
• Lead a high-impact team in a growing and innovative organization.

Job Description

• Lead the application support team to deliver efficient solutions and maintain system reliability.
• Oversee the resolution of technical issues, ensuring minimal business disruption.
• Collaborate with cross-functional teams to enhance system performance and user experience.
• Monitor system operations to identify potential improvements and address challenges proactively.
• Develop and implement support processes and best practices for application management.
• Provide guidance and mentorship to team members to ensure professional growth and development.
• Coordinate with stakeholders to gather feedback and align support strategies with business goals.
• Prepare and present reports on application performance and support activities to management.

The Successful Applicant

A successful App Support Lead should have:

• Proven experience leading Application Support, Service Delivery, or IT Operations teams.
• Strong customer-facing and stakeholder management experience, with the ability to influence and build trust at all levels of the business.
• Demonstrated success managing critical incidents and driving service improvements.
• Strong understanding of ITIL service management principles.
• Experience supporting enterprise applications in complex business environments.
• Excellent communication, leadership, and problem-solving skills.
• Ability to balance operational priorities while maintaining a strong focus on customer satisfaction.
• Experience within pharmaceutical, manufacturing, life sciences, or other regulated industries is highly desirable.

What\u2019s on Offer

• Competitive salary ranging from PHP 250,000 monthly
• Comprehensive HMO.
• Opportunity to work in a large organization within the life science industry.
• Permanent employment with career growth potential.
• An engaging work environment focused on innovation and technology.

This is an exciting opportunity for an experienced App Support Lead to make a significant impact. If you\u2019re ready to advance your career in the life science industry, we encourage you to apply.