APAC Senior Solutions Engineer - AI & CCaaS Demos

Audiocodes; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

AudioCodes seeks a Senior Solutions Engineer to lead APAC regional efforts for Voca CIC, partnering with Sales, Channel Partners, and Customers to design, validate, and demonstrate Contact Center and Conversational AI solutions across the sales lifecycle.

You will run discovery sessions, deliver compelling demos, own PoCs, and provide market feedback to Product Management and Engineering. This role emphasizes collaboration with cross-functional teams and regional customers.

Qualifications

• 5+ years of experience in solutions engineering, presales, technical consulting, or solution architecture in contact center/CX/UC environments.
• Hands-on experience with contact center platforms, conversational AI, voicebots, or intelligent automation.
• Strong understanding of the Microsoft Teams Voice and Contact Center ecosystem.
• Proven ability to translate business requirements into scalable technical solutions.
• Strong techno-commercial mindset with ability to communicate business value alongside technical capabilities.

Responsibilities

• Serve as regional technical expert for AudioCodes Voca CIC across APAC, keeping up-to-date with roadmap, releases, and capabilities.
• Provide structured feedback from customers, partners, and competitive landscape to Product Management and Engineering.
• Develop reusable demo environments, best practices, and technical playbooks.
• Deliver enablement sessions, workshops, and product updates to regional Sales and Presales teams.
• Partner with Sales throughout the customer journey, from discovery to technical validation.
• Lead technical presentations, architecture workshops, and executive solution demonstrations.
• Design scalable contact center and AI solutions tailored to customer requirements.
• Support RFPs, RFIs, and technical proposals with detailed solution architecture.
• Own end-to-end demonstrations and PoCs, building industry-specific demo scenarios.

Skills

Solutions engineering

Presales

Technical consulting

Executive communication

Documentation

Tools

Microsoft Teams

Dynamics 365

Salesforce

ServiceNow

CCaaS platforms

Job description

AudioCodes seeks a Senior Solutions Engineer to lead APAC regional efforts for Voca CIC, partnering with Sales, Channel Partners, and Customers to design, validate, and demonstrate Contact Center and Conversational AI solutions across the sales lifecycle.

You will run discovery sessions, deliver compelling demos, own PoCs, and provide market feedback to Product Management and Engineering. This role emphasizes collaboration with cross-functional teams and regional customers.