CCaaS Solution Architect

AudioCodes; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

AudioCodes is seeking a Senior Solutions Engineer to join our Voca CIC team and lead technical presales across the APAC region. In this customer-facing role, you’ll partner with Sales, Channel Partners, and Enterprise Customers to design AI-powered CX solutions, deliver compelling demonstrations and Proofs of Concept, and drive technical success throughout the sales cycle.

If you’re passionate about Microsoft Teams, Contact Center, Conversational AI, and helping customers solve complex business

Qualifications

• Experience in technical presales for enterprise software.
• Strong knowledge of AI-powered CX and contact center solutions.
• Experience delivering product demonstrations and POCs.
• Ability to collaborate with sales, partners, and customers.

Responsibilities

• Lead technical presales activities across the APAC region.
• Design AI-powered CX solutions for enterprise customers.
• Deliver compelling demonstrations and Proofs of Concept.
• Drive technical success throughout the sales cycle.
• Collaborate with Sales, Channel Partners, and Enterprise Customers.

Skills

Technical presales

Microsoft Teams

Contact Center

Conversational AI

Job description

AudioCodes is currently looking for a Senior Solutions Engineer to join our Voca CIC team and lead technical presales activities across the APAC region. In this customer‑facing role, you’ll partner with Sales, Channel Partners, and Enterprise Customers to design AI‑powered CX solutions, deliver compelling demonstrations and Proofs of Concept, and drive technical success throughout the sales cycle. If you’re passionate about Microsoft Teams, Contact Center, Conversational AI, and helping customers solve complex business challenges, we’d love to hear from you.

About Us: We are AudioCodes (NASDAQ: AUDC), a global leader in voice communications, voice AI, Unified Communications, Contact Center, and AI‑powered customer experience solutions. For over 30 years, we have helped enterprises and service providers worldwide modernize their communications environments and deliver exceptional employee and customer experiences.

As a trusted Microsoft partner and a leader in Voice AI and Conversational AI, AudioCodes enables organizations to accelerate digital transformation through innovative solutions that integrate seamlessly with Microsoft Teams, Zoom, and other leading collaboration platforms.

With a global presence, thousands of customers worldwide, and a strong ecosystem of partners, AudioCodes is recognized as a market leader in enterprise communications and AI‑driven voice solutions.

About The Product

Voca CIC is AudioCodes’ flagship, award‑winning AI‑first Customer Experience (CX) portfolio, delivering intelligent Contact Center and AI‑powered customer engagement solutions for organizations of all sizes.

Built natively for Microsoft Teams and Microsoft Azure, Voca CIC provides a full