APAC Order Management Administrator – Escalations & Invoicing

Private Advertiser; Metro Manila; On-site; PHP 207,000 - 344,000; Part time

Job summary

Private Advertiser in Manila is seeking a part-time Order Management Administrator to provide seasonal support for the APAC order management team. The role coordinates order escalations, invoicing, and Jira ticket follow-up between internal teams, the fulfilment partner, and CS agents.

You will bridge communications via Teams or email, monitor aging Jira tickets daily, generate PH order invoices, and process cancellation requests.

Responsibilities

• Coordinate order escalations between internal teams, the Management fulfilment partner, and CS agents.
• Monitor aging and urgent Jira (ACOTS) tickets daily and follow up with Rhenus for timely resolution.
• Generate invoices for PH orders placed within the day and send to Rhenus for printing.
• Process Synagie cancellation requests for PH orders.
• Resolve stuck order issues via cancellation or completion during bi-monthly OM order clean-up.

Job description

Private Advertiser in Manila is seeking a part-time Order Management Administrator to provide seasonal support for the APAC order management team. The role coordinates order escalations, invoicing, and Jira ticket follow-up between internal teams, the fulfilment partner, and CS agents.

You will bridge communications via Teams or email, monitor aging Jira tickets daily, generate PH order invoices, and process cancellation requests.