APAC Director, Client Services & Growth

STACKADAPT (SINGAPORE) PTE. LTD.; Santo Niño 1st; On-site; PHP 9,381,000 - 13,133,000; Full time

Job summary

StackAdapt, a leading technology company, seeks a Director, Client Services for the APAC region to set strategic direction, lead a high-performing team, and drive client outcomes while expanding commercial growth. This role reports to the SVP, Global Client Services and collaborates with regional and global leaders to ensure exceptional service across APAC.

Based in Singapore or Sydney, you will lead leaders across diverse markets, influence global strategy, and build scalable regional

Qualifications

• 10+ years of experience in client services, customer success, or account management within programmatic advertising, digital media, or adtech.
• 5+ years of senior leadership experience managing managers and building teams across culturally and commercially diverse APAC markets.
• Deep understanding of the programmatic ecosystem, including DSPs, campaign strategy, optimisation, measurement, and client service models.
• Fluency with DSP platforms, or a demonstrated ability to build deep platform mastery quickly.
• Strong knowledge of the APAC digital advertising scene, with experience operating in markets like Singapore, Australia, Japan, Greater China, and Southeast Asia.
• Proven success leading regional client services teams through periods of business growth or organisational change.
• Proven experience owning executive-level client relationships, securing accounts through renewals, and working alongside Sales to lead commercial negotiations.
• Strong financial skills to manage regional budgets, allocate resources, and ensure solid business returns.
• Experience designing service models and frameworks that help teams support clients efficiently as we grow.
• Excellent stakeholder management skills, with a track record of driving initiatives across Sales, Product, Marketing, Revenue Operations, and Analytics.
• Strong analytical skills to look at operational numbers and make clear, practical business decisions.
• Experience using automation, AI, and technology to improve daily workflows and team productivity.
• A passion for developing managers and creating a positive, collaborative team culture.
• Working understanding of the regional regulatory and data privacy rules in APAC.

Responsibilities

• Lead and coach leaders so your team has the exact training, support, and resources they need to build lasting careers and deliver exceptional results for our clients.
• Drive retention and account expansion strategies to ensure our partners secure clear, proven value and continue growing their ad spend with us.
• Partner directly with regional Sales teams on account planning and renewals to win new business and prove our platform fits client needs.
• Meet directly with client executives and speak at key industry events to build trusted partnerships and resolve complex regional service challenges.
• Simplify our day-to-day regional workflows and track clear performance metrics so our team can work productively without facing burnout.
• Coordinate with our Legal and Revenue Operations teams to navigate regional data privacy regulations, keeping our operations secure and compliant across different APAC countries.
• Work alongside global Product, Marketing, and Sales teams to bring local market feedback into our product pipeline, helping us build features that solve real regional needs.

Skills

Client services leadership

Account management

Programmatic advertising

APAC market knowledge

Executive relationship management

Budget management

Stakeholder management

Data-driven decision making

Automation & AI utilization

Team coaching & mentorship

Tools

DSP platforms

Analytics platforms

Job description

StackAdapt, a leading technology company, seeks a Director, Client Services for the APAC region to set strategic direction, lead a high-performing team, and drive client outcomes while expanding commercial growth. This role reports to the SVP, Global Client Services and collaborates with regional and global leaders to ensure exceptional service across APAC.

Based in Singapore or Sydney, you will lead leaders across diverse markets, influence global strategy, and build scalable regional