APAC Senior Director, Managed Services & AI Transformation

Visa; Pasay; On-site; PHP 3,500,000 - 5,200,000; Full time

Job summary

Visa is seeking a Senior Director, Managed Services to lead regional service delivery across Asia Pacific. The role defines strategic direction, oversees multi-site operations, and drives modernisation through AI, automation and data analytics.

You will partner with senior leaders, engage clients, and shape governance and capability development while ensuring resilient performance and sustained client value across the network.

Qualifications

• A bachelor's degree or equivalent relevant professional experience. An MBA or other advanced degree is preferred.
• Typically 15 or more years of progressive experience in managed services, service delivery, customer or client operations, contact center operations, shared services, or a related environment.
• Significant experience leading large, multi layered, and geographically distributed teams through senior leaders.

Responsibilities

• Regional Service Delivery and Operational Leadership: Set the strategic direction for Managed Services across Asia Pacific, ensuring consistent delivery of client, consumer, operational, financial, people, and risk outcomes.
• Lead through senior managers and cross functional partners to deliver resilient operations across multiple sites, products, service channels, and third party partners.
• Own performance across service levels, quality, productivity, cost to serve, compliance, client experience, consumer experience, issue resolution, and employee engagement.
• Transformation, AI, And Digital Modernization: Define and lead the regional transformation roadmap for Managed Services, aligning priorities with Visa's enterprise strategy and Asia Pacific market needs.
• Service Capability And Product Leadership: Build and mature Managed Services capabilities across contact center operations, client relations, escalation management, digital servicing, workforce optimization, knowledge management, and other priority services.
• People Leadership And Organization Capability: Build, coach, and develop a strong bench of senior leaders who operate with ownership and care for people.

Education

Bachelor's degree or equivalent

MBA or advanced degree preferred

Job description

Visa is seeking a Senior Director, Managed Services to lead regional service delivery across Asia Pacific. The role defines strategic direction, oversees multi-site operations, and drives modernisation through AI, automation and data analytics.

You will partner with senior leaders, engage clients, and shape governance and capability development while ensuring resilient performance and sustained client value across the network.