APAC Senior Director, Managed Services & Transformation

Visa; Philippines; On-site; PHP 7,519,000 - 11,278,000; Full time

Job summary

Visa is seeking a Senior Director, Managed Services to lead regional delivery across Asia Pacific. You will shape the service strategy, guide senior managers, and drive modernization using AI, analytics, and digital channels.

The role focuses on scalable operating models, governance, and strong client engagement while ensuring resilient performance across sites and partners. The ideal candidate builds organizations, leads with discipline, and delivers measurable outcomes for clients and the

Qualifications

• Senior leadership experience in large, multi-site operations.
• Proven ability to deliver regional service strategies across Asia Pacific.
• Experience shaping governance models and performance metrics.
• Strong client engagement and stakeholder management skills.

Responsibilities

• Set strategic direction for Managed Services across Asia Pacific.
• Lead multi-site operations and partner networks for resilient delivery.
• Design scalable operating models with clear accountability and governance.
• Drive transformation using AI, automation, and analytics to improve service quality.
• Partner with product/technology for future capability investments.

Skills

Strategic leadership

Regional operations

Transformation programs

Client engagement

Governance

AI and analytics

Tools

AI platforms

Analytics tools

Job description

Visa is seeking a Senior Director, Managed Services to lead regional delivery across Asia Pacific. You will shape the service strategy, guide senior managers, and drive modernization using AI, analytics, and digital channels.

The role focuses on scalable operating models, governance, and strong client engagement while ensuring resilient performance across sites and partners. The ideal candidate builds organizations, leads with discipline, and delivers measurable outcomes for clients and the