Change and Release Coordinator

Datacom; Makati; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Spotter fees

HMO with 4 dependents

Leave credits

Performance bonuses

Work-life balance environment

Job summary

Datacom is seeking a Change and Release Coordinator to support the Service Operations Change and Release team in its hybrid Manila office. You will ensure efficient delivery of changes into customer environments in line with Datacom’s governance framework.

The role requires collaboration with stakeholders and experience managing change across accounts. The ideal candidate has 3+ years in change management, ITIL4 certification, and a proven ability to chair CAB forums and drive process

Qualifications

• 3+ years of experience in change management.
• Experience managing end-to-end change control processes.
• Ability to influence management and stakeholders in change processes.
• Chaired CAB forums or participated in CAB discussions.
• Experience with process governance and compliance.

Responsibilities

• Manage lifecycle of change requests across accounts as directed by Practice Lead – Change & Release Management.
• Provide analysis and input to change management reports.
• Assist in validating failed changes and follow up on Post Change Review documentation.
• Follow up on approvals for Changes as required.
• Create and issue Forward Schedule of Change & Release for service delivery to customers.
• Chair or participate in CAB meetings and PIRs as appropriate.
• Identify opportunities for service improvement and promote a culture of excellence.
• Maintain and update change and release process documents in approved repositories.
• Prepare training materials and guide end-users to ensure process adherence.

Skills

Strong communication

Analytical skills

Stakeholder management

Process adherence

Under pressure

Clear and timely communication

Education

ITIL4 Foundation Certification

Job description

With over 6,200 people, and centre’s of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has maintained high levels of profitability with a track record of delivering innovative, cost effective digital and technology solutions, all delivered by dynamic teams spread across various locations. Our people are the best in their fields – smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced place to work.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

Role Overview

The Change and Release Coordinator is responsible for providing professional support to the Service Operations Change and Release team. The Change and Release coordinator role is to ensure efficient and effective delivery of Changes into a customer environment in accordance with Datacom’s process and governance framework.

Role Responsibilities

The Change and Release Coordinator is responsible for (but not limited to):

• Effectively manage the lifecycle of change requests across single and/or multiple accounts as directed from the Practice Lead – Change & Release Management
• Providing analysis & input to appropriate change management reports as directed
• Assist in validating failed changes due to technical or process failure and follow up on PCR (Post Change Review) documentation as required
• Assist in following up of approvals for Changes as required
• Responsible for creating and issuing the Forward Schedule of Change & Release for the process delivery of the services to the customers both internal and external as required
• May be required to chair or participate in CAB (Change Advisory Board) meetings and other change-related meetings such as Post Implementation Reviews (PIRs), as appropriate
• Identifying opportunities for Service improvement to build a culture of service excellence
• Manage & maintain Datacom change and release process, guidelines and other authorized documentation and ensure stored in approved repository
• Assist in the preparation of training materials and provide guidance to end-users to support process adherence

Requirements

Knowledge

• Good understanding of all aspects of the systems/software development lifecycle.
• Experience in managing the end-to-end Change control process
• Ability to influence management and key stakeholders in all aspects of the change process

Experience

• 3+ years of related experience.
• Previous exposure to change management principles.
• Participated and/or Chaired CAB forums
• Experience with process governance and compliance

Skills

• Strong and concise communication skills, both written and verbal.
• Excellent analytical and problem-solving skills
• Ability to converse with both end-users and IT employees at all levels including customer level
• Assures adherence to process and performance requirements.
• composed under pressure
• Communicates in a clear & timely manner

Qualifications and Certifications

• ITIL4 Foundation Certification

Our office is at BGC Taguig and we have hybrid work setup(Twice a week) and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts!

We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Datacom is one of the largest Australasian-owned professional IT services companies, offering customers flexibility and choice, an open book approach to business and a customer focus second-to-none.With over 3,000 employees Datacom services a broad clientele including, IBM, Hewlett Packard, Manpower, Netgear, Fujitsu, Lexmark, CISCO and a range of Federal and State Government departments. Founded in Christchurch New Zealand in 1965, Datacom has a successful 43 year trading history, is consistently growing and profitable and has a track record of delivering innovative, value-for-money technology solutions.Established in Australia in 1992, Datacom’s capabilities include Contact Center Solutions, Business Solutions, and Managed Services.