APAC L2 Application Support Engineer — Hybrid

Avaloq Philippines Inc.; Makati; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Avaloq Philippines Inc. in Makati City, Philippines is seeking a detail-oriented L2 Application Support Engineer to provide comprehensive technical support for wealth management and digital platforms.

You will bridge end-users and development teams, diagnose complex issues, and ensure optimal platform performance. You will handle escalated tickets, write SQL queries, analyze logs, monitor batches, document resolutions, and collaborate with cross-functional teams to implement permanent fixes.

Qualifications

• 3–4 years of L2 application/technical support in production.
• Strong knowledge of Oracle SQL (queries, joins, analysis).
• Experience with Unix/Linux commands and log investigation.
• Familiarity with Java-based applications and batch job monitoring tools.
• Experience with OCI and/or AWS services.

Responsibilities

• Provide second-level technical support for wealth management and digital platform applications, handling escalated tickets from L1 support teams.
• Write and debug Oracle SQL queries to investigate data issues and perform validation checks.
• Perform Unix command-line operations for log analysis, process monitoring, and job execution.
• Analyze and troubleshoot application issues using systematic problem-solving methodologies and diagnostic tools.
• Support and monitor application batches, scheduled jobs, and file-processing workflows using tools like Control-M, Autosys, or equivalent.
• Document all incidents, resolutions, and workarounds in the ticketing system with clear records and maintain comprehensive knowledge base articles.
• Collaborate with development teams to identify root causes of recurring issues and implement permanent solutions.
• Provide technical guidance to end-users and L1 support staff, ensuring clear communication of complex technical concepts.
• Maintain detailed knowledge of application architecture, workflows, and system integrations across wealth and digital platforms.
• Perform system testing and validation following change management procedures.
• Participate in on-call rotation to provide emergency support during critical incidents.
• Conduct root cause analysis (RCA) on critical incidents and prepare detailed reports with recommendations for process improvements.
• Coordinate with third-party vendors and external partners to resolve platform-related issues and ensure timely resolution.

Skills

Oracle SQL

Unix/Linux commands

Java-based applications

Batch job monitoring

OCI/AWS services

Tools

JIRA

Control-M

Autosys

Cron

Job description

Avaloq Philippines Inc. in Makati City, Philippines is seeking a detail-oriented L2 Application Support Engineer to provide comprehensive technical support for wealth management and digital platforms.

You will bridge end-users and development teams, diagnose complex issues, and ensure optimal platform performance. You will handle escalated tickets, write SQL queries, analyze logs, monitor batches, document resolutions, and collaborate with cross-functional teams to implement permanent fixes.