APAC AML Compliance & Agent Onboarding Specialist

Western Union; Quezon City; Hybrid; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Paid Time Off

Life & Accident Insurance

Volunteering activities

Referral program

Job summary

Western Union is seeking a Specialist, Business Analysis within AML Compliance Operations to support requirements, processes, and change initiatives across the APAC region. You will collaborate with business and technical stakeholders to understand needs and document requirements, while ensuring accurate risk assessment and compliance controls.

You will assist with agent onboarding, time studies, impact analysis, and ongoing reporting using Excel and other tools.

Qualifications

• Minimum 1 year of experience in a relevant role such as Business Analysis, Project Management, AML/KYC, Compliance Operations or related area.
• Bachelor’s degree in engineering, business administration, finance or related discipline; an equivalent combination of education and experience will be considered.
• Previous exposure to AML, KYC or financial crime compliance processes.
• Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Visio.
• Strong attention to detail with the ability to review information and identify potential risks or inconsistencies.
• Demonstrated critical-thinking, analytical, problem-solving and organizational skills.
• Strong written and verbal communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Ability to prioritise work and operate effectively in a fast-paced environment with changing deadlines and deliverables.
• Experience supporting meetings, coordinating resources and helping bring projects or initiatives to completion.
• Experience with Salesforce and Jira would be advantageous.
• Familiarity with AS400 would be advantageous.
• An AML certification such as CAMS would be advantageous but is not required.

Responsibilities

• Elicit and document requirements for AML Compliance projects and initiatives, working with stakeholders across the organization.
• Support agent onboarding activities by reviewing information and documentation for accuracy, completeness and potential inconsistencies.
• Assist stakeholders in evaluating new opportunities and assessing the impact and effort required to implement proposed solutions.
• Log, track and report change requests and related projects and initiatives.
• Conduct impact analysis and high-level estimations for solution requests and assist with post-implementation analysis.
• Track requirement and design discussions between business, technical and partner stakeholders.
• Support business process improvement activities and update process maps as required.
• Assist with time studies using sampling methods and tools to capture and analyse information.
• Support analytical activities and reporting using Microsoft Excel and other relevant tools.
• Maintain accurate documentation and information sharing while managing multiple priorities and deadlines.

Skills

Attention to detail

Analytical thinking

Problem-solving

Organizational skills

Written & verbal communication

Team collaboration

Independent work

Education

Bachelor’s degree in engineering, business administration, finance or related discipline

Tools

Excel

Word

PowerPoint

Visio

Salesforce

Jira

AS400

Job description

Western Union is seeking a Specialist, Business Analysis within AML Compliance Operations to support requirements, processes, and change initiatives across the APAC region. You will collaborate with business and technical stakeholders to understand needs and document requirements, while ensuring accurate risk assessment and compliance controls.

You will assist with agent onboarding, time studies, impact analysis, and ongoing reporting using Excel and other tools.