Agent Enrollment Specialist

Western Union; Quezon City; Hybrid; PHP 480,000 - 800,000; Full time

Benefits offered by this job

Paid Time Off

Life & Accident Insurance

Volunteering activities

Referral program

Job summary

Western Union is seeking a Specialist, Business Analysis within the AML Compliance Operations team. You will work across APAC to understand requirements, assess impact of changes, support process improvements, and maintain documentation.

You will also assist with agent onboarding and AML/KYC activities, emphasizing accuracy and risk identification. The role involves cross-functional collaboration with business and technical stakeholders, high attention to detail, and the ability to manage

Qualifications

• Requires 1+ year in Business Analysis, AML/KYC, or Compliance Operations.
• Degree in engineering, business, finance or related field; equivalent experience considered.
• Exposure to AML, KYC or financial crime processes is preferred.
• Strong communication and documentation skills; able to work independently and in a team.

Responsibilities

• Elicit and document requirements for AML Compliance projects with stakeholders.
• Support agent onboarding by reviewing information for accuracy and gaps.
• Assess impact, effort, and feasibility of proposed changes.
• Log and track change requests and related initiatives.

Skills

Requirements elicitation

Stakeholder communication

Analytical thinking

Attention to detail

Documentation

Time management

Education

Bachelor’s degree in engineering / business / finance

Tools

Salesforce

Jira

AS400

Visio

Job description

JR0132493

Role Responsibilities

As a Specialist, Business Analysis within Western Union's AML Compliance Operations team, you will support business analysis, operational processes and change initiatives across the APAC region. You will work with business and technical stakeholders to understand requirements, assess the impact of proposed changes, support process improvements and maintain clear documentation throughout. The role also supports agent onboarding and related AML/KYC activities, requiring strong attention to detail and the ability to identify potential risks or inconsistencies.

• Elicit and document requirements for AML Compliance projects and initiatives, working with stakeholders across the organization.
• Support agent onboarding activities by reviewing information and documentation for accuracy, completeness and potential inconsistencies.
• Assist stakeholders in evaluating new opportunities and assessing the impact and effort required to implement proposed solutions.
• Log, track and report change requests and related projects and initiatives.
• Conduct impact analysis and high-level estimations for solution requests and assist with post-implementation analysis.
• Track requirement and design discussions between business, technical and partner stakeholders.
• Support business process improvement activities and update process maps as required.
• Assist with time studies using sampling methods and tools to capture and analyse information.
• Support analytical activities and reporting using Microsoft Excel and other relevant tools.
• Maintain accurate documentation and information sharing while managing multiple priorities and deadlines.

Role Requirements

• Minimum 1 year of experience in a relevant role such as Business Analysis, Project Management, AML/KYC, Compliance Operations or a related area.
• Bachelor's degree in engineering, business administration, finance or a related discipline. An equivalent combination of education and experience will also be considered.
• Previous exposure to AML, KYC or financial crime compliance processes.
• Strong attention to detail with the ability to review information and identify potential risks or inconsistencies.
• Demonstrated critical-thinking, analytical, problem-solving and organisational skills.
• Strong written and verbal communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Ability to prioritise work and operate effectively in a fast-paced environment with changing deadlines and deliverables.
• Experience supporting meetings, coordinating resources and helping bring projects or initiatives to completion.
• Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint and Visio.
• Experience with Salesforce and Jira would be advantageous.
• Familiarity with AS400 would be advantageous.
• An AML certification such as CAMS would be advantageous but is not required.

Workplace Option

• Hybrid
• Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Philippines-specific Benefits Include

• Paid Time Off
• Life & Accident Insurance
• Volunteering activities
• Referral program

Estimated Job Posting End Date

• 11-30-2026
• This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.