Agent Enrollment Specialist

The Western Union Company; Quezon City; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Short-term incentives

Health insurance options

Life insurance

Volunteering activities

Referral program

Job summary

The Western Union Company is seeking a Specialist, Business Analysis within its AML Compliance Operations team in the APAC region. You will analyze business needs, document requirements, and support onboarding activities, ensuring accurate information and risk-aware solutions.

You will work with stakeholders across business and technical teams, perform impact analysis, and contribute to process improvements while maintaining clear documentation and meeting deadlines.

Qualifications

• 1 year of experience in Business Analysis, AML/KYC, Compliance Operations or related area.
• Bachelor's degree in engineering, business administration, finance or related discipline.
• Strong attention to detail with ability to review information for risks or inconsistencies.
• Proficiency in Microsoft Office; Salesforce/Jira advantageous; AS400 advantageous.

Responsibilities

• Support business analysis, processes and change initiatives across APAC.
• Elicit and document requirements for AML Compliance projects.
• Support agent onboarding and AML/KYC activities with accuracy.
• Log, track and report change requests and perform high-level estimations.
• Collaborate with business, IT and partner stakeholders; maintain documentation.

Skills

Attention to detail

Analytical thinking

Problem solving

Communication

Organizational skills

Team collaboration

Education

Bachelor's degree (Engineering)

Bachelor's degree (Business Administration)

Bachelor's degree (Finance)

Equivalent education/experience

Tools

Excel

Word

PowerPoint

Visio

Salesforce

Jira

AS400

Job description

Role Responsibilities

As a Specialist, Business Analysis within Western Union’s AML Compliance Operations team, you will support business analysis, operational processes and change initiatives across the APAC region. You will work with business and technical stakeholders to understand requirements, assess the impact of proposed changes, support process improvements and maintain clear documentation throughout. The role also supports agent onboarding and related AML/KYC activities, requiring strong attention to detail and the ability to identify potential risks or inconsistencies. Elicit and document requirements for AML Compliance projects and initiatives, working with stakeholders across the organization. Support agent onboarding activities by reviewing information and documentation for accuracy, completeness and potential inconsistencies. Assist stakeholders in evaluating new opportunities and assessing the impact and effort required to implement proposed solutions. Log, track and report change requests and related projects and initiatives. Conduct impact analysis and high-level estimations for solution requests and assist with post-implementation analysis. Track requirement and design discussions between business, technical and partner stakeholders. Support business process improvement activities and update process maps as required. Assist with time studies using sampling methods and tools to capture and analyse information. Support analytical activities and reporting using Microsoft Excel and other relevant tools. Maintain accurate documentation and information sharing while managing multiple priorities and deadlines.

Role Requirements

Minimum 1 year of experience in a relevant role such as Business Analysis, Project Management, AML/KYC, Compliance Operations or a related area. Bachelor's degree in engineering, business administration, finance or a related discipline. An equivalent combination of education and experience will also be considered. Previous exposure to AML, KYC or financial crime compliance processes. Strong attention to detail with the ability to review information and identify potential risks or inconsistencies. Demonstrated critical-thinking, analytical, problem-solving and organizational skills. Strong written and verbal communication and interpersonal skills. Ability to work independently and collaboratively within a team. Ability to prioritise work and operate effectively in a fast-paced environment with changing deadlines and deliverables. Experience supporting meetings, coordinating resources and helping bring projects or initiatives to completion. Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint and Visio. Experience with Salesforce and Jira would be advantageous. Familiarity with AS400 would be advantageous. An AML certification such as CAMS would be advantageous but is not required.

Workplace Option Hybrid

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Philippines-specific benefits include:

• Paid Time Off
• Life & Accident Insurance
• Volunteering activities
• Referral program

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-MP2 #LI-Hybrid Estimated Job Posting End Date: 11-30-2026 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled. At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.