AP Service Delivery Lead — SLA-Driven Ops & Growth

foodpanda; Taguig; On-site; PHP 500,000 - 900,000; Full time

Job summary

foodpanda is seeking a Service Delivery Lead for New Verticals to drive performance of AP processes and service delivery across a multinational environment. You will monitor SLAs, manage stakeholders, and act as the primary contact for AP issues, while supporting audits and driving process improvements.

You'll lead a team, set clear expectations, allocate resources, and ensure training and readiness for fast-paced operations with tight deadlines.

Qualifications

• Bachelor's degree in Accounting or Finance.
• 3-5 years of accounting and AP experience.
• Experience in service delivery or related field with track record of meeting SLAs.
• Willingness to be assigned on a mid-shift (2pm - 11pm).
• Direct experience in a multi-national environment with a complex regional/country environment.
• Process-oriented with understanding of financial and operational controls.
• Strong analytical, leadership and communication skills.
• Hands-on experience with ERP systems such as SAP Hana and other invoicing/ticketing systems is a plus.

Responsibilities

• Monitor service performance against SLAs, OKRs and taxonomies.
• Establish and maintain relationships with external and internal stakeholders.
• Serve as the point of contact for AP process issues.
• Support internal and external audits.
• Identify improvements to drive service quality and efficiency and input for investment decisions.
• Identify and mitigate risks impacting service delivery; develop contingency plans.
• Generate regular reports and maintain records of service delivery activities and performance metrics.
• Present performance results to governance forums (Monthly, Quarterly Business Review).
• Lead and mentor a service delivery team for New Verticals (captive and outsourced).
• Set clear performance expectations and provide regular feedback.
• Allocate and manage resources; ensure team is trained and resourced.
• Ad hoc tasks as assigned.

Skills

Leadership

Communication

Analytical thinking

Problem solving

Team management

Education

Bachelor's degree in Accounting or Finance

Tools

SAP Hana

Invoicing systems

Ticketing systems

Job description

foodpanda is seeking a Service Delivery Lead for New Verticals to drive performance of AP processes and service delivery across a multinational environment. You will monitor SLAs, manage stakeholders, and act as the primary contact for AP issues, while supporting audits and driving process improvements.

You'll lead a team, set clear expectations, allocate resources, and ensure training and readiness for fast-paced operations with tight deadlines.