Manager, AP Service Delivery EU

foodpanda; Pateros; On-site; PHP 670,000 - 1,339,000; Full time

Job summary

foodpanda in the Philippines is seeking an experienced Accounts Payable Service Delivery Lead to oversee performance, governance, and stakeholder coordination for New Verticals.

You will monitor SLAs, drive process improvements, mentor a team, manage resources, and present metrics in governance forums. The role requires a Bachelor's in Accounting or Finance and 3-5 years in AP, with ERP experience (SAP Hana) being a plus, and willingness to mid-shift.

Qualifications

• Bachelor's degree in Accounting or Finance.
• 3-5 years of AP experience with accounting background.
• Proven experience in service delivery and team management.
• Willingness to be assigned on a mid-shift (2pm-11pm).
• Experience in multinational environments is preferred.

Responsibilities

• Monitor service performance against SLAs, taxonomy, and OKRs.
• Establish and maintain relationships with stakeholders.
• Serve as the point of contact for AP issues.
• Support internal and external audits.
• Identify areas for improvement and drive process-related investments.
• Identify and mitigate risks impacting service delivery.
• Generate regular reports and track performance metrics.
• Present results to governance forums (Monthly/Quarterly).
• Lead and mentor the AP service delivery team for New Verticals.

Skills

Leadership

Communication

Analytical skills

Process improvement

ERP knowledge

Education

Bachelor's degree in Accounting or Finance

Tools

SAP Hana

Job description

About the opportunity

Job Description

• Monitor service performance against agreed-upon Service Level Agreements (SLAs), Taxonomy and Objectives and Key Result (OKR)
• Establish and maintain strong relationships with external and internal stakeholders
• Serve as the point of contact for issues within AP processes
• Support internal and external audits
• Identify areas for improvement in service quality and efficiency, provide inputs that will drive process-related investment decisions and implementation
• Identify and mitigate risks that could impact service deliver, develop contingency plans
• Generate regular reports and maintain accurate records of service delivery activities and performance metrics
• Present performance results to relevant stakeholders in relevant governance forums (e.g. Monthly, Quarterly Business Review...etc)
• Lead and mentor a service delivery team for New Verticals (both captive and outsourced)
• Set clear performance expectations and provide regular feedback
• Allocate and manage resources, ensure that the team is adequately trained and resourced
• Ad hoc tasks assigned from time to time

What you need to be successful

• Bachelor's degree graduate
• 3-5years of relevant accounting and AP experience, with a degree in Accounting or Finance
• Proven experience in service delivery or a related field, with a track record of success in managing teams and meeting SLAs
• Willingness to be assigned on a mid-shift (2pm - 11pm)
• Direct experience within a multi-national environment with a complex regional/country environment.
• Process-oriented with an understanding of both financial and operational controls.
• Strong analytical skills and who can foresee upstream and downstream impacts.
• Strong leadership and communication skills
• Excellent problem-solving and analytical abilities.
• Hands-on experience with ERP systems such as SAP Hana and other invoicing/ticketing systems will be an added advantage but not required
• Strong communication skills with the ability to bridge language barriers - you must be able to work collaboratively with a diverse group of people
• Comfortable working in a fast-paced environment with tight deadlines.

Who we are

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.