Accounts Payable Manager

foodpanda; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

foodpanda in the Philippines seeks an experienced AP Service Delivery Lead to monitor SLAs, coordinate with stakeholders, and ensure accurate invoicing and tax compliance. You will be the AP processes contact and lead a service delivery team for New Verticals.

The role emphasizes risk mitigation, process improvement, audits, and regular performance reporting in a fast-paced multinational setting.

Qualifications

• 5+ years of accounting and AP experience.
• Experience in service delivery or related field with team leadership.
• Experience in a multi-national environment with a complex regional/country setup.
• Process-oriented with financial and operational controls.
• Strong analytical and communication abilities.
• ERP experience with SAP Hana and invoicing/ticketing systems (preferred).

Responsibilities

• Monitor service performance against SLAs, OKRs, taxonomy.
• Establish relationships with external and internal stakeholders.
• Serve as the point of contact for AP processes issues.
• Support internal and external audits.
• Identify improvements to service quality and efficiency and drive related investments.
• Identify and mitigate risks and develop contingency plans.
• Generate regular reports and maintain records of service delivery and performance metrics.
• Present performance results to governance forums (Monthly/Quarterly).
• Lead and mentor a service delivery team for New Verticals (captive and outsourced).
• Set performance expectations and provide regular feedback.
• Allocate and manage resources and ensure training for the team.
• Ad hoc tasks as assigned.

Skills

Leadership

Analytical

Communication

Problem Solving

Stakeholder Management

Education

Accounting or Finance degree

Tools

SAP Hana

Ticketing systems

ERP systems

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Monitor service performance against agreed-upon Service Level Agreements (SLAs), Taxonomy and Objectives and Key Result (OKR)
• Establish and maintain strong relationships with external and internal stakeholders
• Serve as the point of contact for issues within AP processes
• Support internal and external audits
• Identify areas for improvement in service quality and efficiency, provide inputs that will drive process-related investment decisions and implementation
• Identify and mitigate risks that could impact service deliver, develop contingency plans
• Generate regular reports and maintain accurate records of service delivery activities and performance metrics
• Present performance results to relevant stakeholders in relevant governance forums (e.g. Monthly, Quarterly Business Review...etc)
• Lead and mentor a service delivery team for New Verticals (both captive and outsourced)
• Set clear performance expectations and provide regular feedback
• Allocate and manage resources, ensure that the team is adequately trained and resourced
• Ad hoc tasks assigned from time to time

Qualifications

• 5+ years of relevant accounting and AP experience, with a degree in Accounting or Finance
• Proven experience in service delivery or a related field, with a track record of success in managing teams and meeting SLAs
• Direct experience within a multi-national environment with a complex regional/country environment.
• Process-oriented with an understanding of both financial and operational controls.
• Strong analytical skills and who can foresee upstream and downstream impacts.
• Strong leadership and communication skills
• Excellent problem-solving and analytical abilities.
• Hands-on experience with ERP systems such as SAP Hana and other invoicing/ticketing systems will be an added advantage but not required
• Strong communication skills with the ability to bridge language barriers - you must be able to work collaboratively with a diverse group of people
• Comfortable working in a fast-paced environment with tight deadlines.