AOG Logistics Lead - Time-Critical Airfreight Expert

Offshore Business Processing; Muntinlupa; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Signing bonus 20k

HMO on Day 1

Travel opportunities

Work-life balance

Recognition for accomplishments

Job summary

Offshore Business Processing in Alabang, Philippines, seeks a seasoned airfreight professional to manage time-critical shipments. You will oversee end-to-end AOG operations, coordinate with customers and suppliers, and ensure compliance with international regulations.

The role requires 3-4 years in airfreight, strong English, and a proactive, detail-oriented mindset. Onsite work in Alabang offers an opportunity for growth, recognition, and travel opportunities.

Qualifications

• 3-4 years of experience in airfreight and international freight forwarding operations.
• Expert-level knowledge of international air transport regulations, Incoterms, customs rules and compliance.
• Time-critical operations focus, particularly AOG/aerospace shipments.
• Proven managerial and coordination skills to lead and support front-line AOG operations.
• Strong attention to detail, discipline in decision-making and issue resolution.
• Business-level English, written and spoken; additional languages a plus.
• Excellent written and verbal communication for client escalation management.
• Strong customer service orientation with internal and external stakeholders.
• Strict adherence to procedures, schedules, and holidays.
• High organizational capability with proactive operational execution.

Responsibilities

• Answer and handle customer AOG requests.
• Advise customers on weather, geo-political, and trade compliance restrictions.
• Find suitable solutions for customer requests.
• Contribute to cost optimization while maintaining quality and satisfaction.
• Resolve operational issues promptly.
• Adhere to client-specific SOPs.
• Negotiate with suppliers.
• Manage end-to-end AOG shipments, including spot quotations and coordination.
• Monitor shipments, provide timely updates for visibility.
• Maintain constant communication with all parties.
• Supervise the activity.

Skills

Airfreight operations

AOG

International freight forwarding

English proficiency

Job description

Offshore Business Processing in Alabang, Philippines, seeks a seasoned airfreight professional to manage time-critical shipments. You will oversee end-to-end AOG operations, coordinate with customers and suppliers, and ensure compliance with international regulations.

The role requires 3-4 years in airfreight, strong English, and a proactive, detail-oriented mindset. Onsite work in Alabang offers an opportunity for growth, recognition, and travel opportunities.