Air Export AOG Lead — Time-Critical Freight Expert

Offshore Business Processing; Muntinlupa; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

HMO on Day 1

Perks and rewards program

Travel opportunities

Recognition for performance

Work-life balance

Learning and development

Job summary

Offshore Business Processing is seeking an experienced AOG operations professional to manage end-to-end time-critical shipments and coordinate with internal teams and external stakeholders. The role emphasizes adherence to airfreight regulations, SOPs, and high responsiveness to client needs.

You will handle customer AOG requests, advise on restrictions, and lead front-line operations to ensure timely, cost-efficient deliveries while maintaining the highest service standards.

Qualifications

• 3-4 years' experience in airfreight, with exposure to international freight forwarding operations (export and import).
• Expert-level knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirements.
• Full mastery of time-critical operations, particularly AOG/aerospace shipments.
• Proven managerial and coordination skills, able to lead and support front-line AOG operations.
• Strong sense of responsibility, rigor, and attention to detail in decision-making.

Responsibilities

• Answer and handle customer AOG requests.
• Advise customers on weather, geo-political, and trade compliance restrictions.
• Find suitable solutions for customer requests and negotiate with suppliers.
• Contribute to cost optimization while maintaining high quality and customer satisfaction.
• Resolve operational issues promptly and adhere to SOPs.
• Supervise end-to-end AOG shipments, including spot quotations and coordination.
• Monitor shipments proactively and provide timely updates to ensure visibility across client systems.

Skills

Airfreight operations

AOG shipments

International freight forwarding

English proficiency

Leadership & coordination

Quality & safety adherence

Job description

Offshore Business Processing is seeking an experienced AOG operations professional to manage end-to-end time-critical shipments and coordinate with internal teams and external stakeholders. The role emphasizes adherence to airfreight regulations, SOPs, and high responsiveness to client needs.

You will handle customer AOG requests, advise on restrictions, and lead front-line operations to ensure timely, cost-efficient deliveries while maintaining the highest service standards.