Analyst, Quality Review

Western Union; Philippines; On-site; PHP 650,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Employee Wellness

Global Recognition and Rewards

Paid Time Off

HMO coverage

Development platforms access

Job summary

Western Union requires a Compliance QA professional to oversee processes and perform quality assurance reviews. The role emphasizes collaboration with operations, improving controls, and uptraining teams on AML/CFT trends.

Strong analytical skills and experience in risk-based compliance are essential. The ideal candidate will identify risks, escalate concerns, and contribute to automation and efficiency improvements.

Qualifications

• Bachelor’s degree in finance, business, or related field, or equivalent professional experience in financial services, compliance or risk management.
• Minimum of 2 years of experience in AML compliance, risk management or related areas.
• Strong analytical, investigative and problem solving skills with high attention to detail.

Responsibilities

• Perform quality assurance reviews within the compliance organization and oversee processes.
• Collaborate with operations to improve processes and uptrain teams on AML/CFT trends.
• Review controls and ensure performance; provide actionable feedback to stakeholders.

Skills

Analytical skills

Investigative skills

Problem solving

Risk assessment

Process improvement

Project management

MS Office

Advanced Excel

Communication skills

AML/CFT technology knowledge

Education

Bachelor’s degree in finance, business, or related field

Tools

MS Office

Excel (Advanced)

Transaction monitoring tools

Data analytics platforms

AI-based systems knowledge

Job description

Job Description Role Responsibilities

In this role, you will operate within the compliance organization with a primary focus on process oversight. This includes performing quality assurance reviews, working closely with operations team to improve the process, uptraining the team on existing and emerging ML/TF trends, reviewing related controls and making sure they are performing as expected. Ensure quality standards are maintained and adhered to while executing the oversight of the program. Provide actionable, clear and concise feedback with recommendations to key internal and external stakeholders to maintain and improve processes. Conduct regular quality assurance reviews to assess the accuracy and effectiveness of assessments and risk mitigation efforts. Perform in-depth analysis of customer activities, identifying risks and red flags during ECDD reviews and escalating concerns when necessary. Lead and coordinate calibration sessions with relevant teams to ensure consistency in decision making processes. Identify opportunities for business training, and process improvements based on oversight duties, making recommendations for automation or efficiency improvements where applicable. Stay up to date with emerging AML/CFT typologies, regulatory changes, and trends, passing this knowledge into practical trainings sessions for internal teams.

Role Requirements

Bachelor’s degree in finance, business, or a related field, or equivalent professional experience in financial services, compliance or risk management is preferred. Minimum of 2 years of experience in any of the following: Bank Secrecy Act, AML Compliance, or general and/or risk-based compliance. Strong analytical, investigative and problem-solving skills with high attention to detail, especially in evaluating complex customer profiles and transactions. Ability to identify and assess compliance risks and escalating concerns when necessary. Demonstrate experience in process improvement or project management, particularly in compliance, risk or operational areas. Proven ability to work independently, making informed decisions aligned with company policies and regulatory requirements. Proficiency in MS Office Applications, with advanced excel skills for data analysis, reporting and process tracking. Strong communication skills, both verbal and written, with experience in delivering feedback. Knowledge of current and emerging technologies in AML/CFT such as transaction monitoring tools, data analytics, and AI-based systems is a plus.

Work Shift Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits and Other Details

Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment. Your Philippines specific benefits include: Paid Time Offs HMO coverage with dependents from day 1 of employment, subject to insurer's review Employee Wellness Global Recognition and Rewards Programs

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date: 08-28-2026 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.