AML Compliance Team Lead (Onsite/Hybrid)

Gratitude Philippines; Manila; Hybrid; PHP 1.200.000 - 2.400.000; Vollzeit

Zusammenfassung

Gratitude Philippines is seeking an AML Regulatory Compliance Associate Manager to lead a KYC team in an onsite/hybrid setup in Taguig or Cubao, QC. The role focuses on day-to-day regulatory compliance, queue management, and coaching for performance driven by data.

The candidate should have 5–8 years of KYC/AML experience with at least 5 years in leadership, strong knowledge of CDD/EDD, sanctions screening, and risk-based reviews.

Qualifikationen

• 5-8 years of KYC/AML experience.
• Minimum 5 years of supervisory or people management experience.
• Strong knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance.
• Proven experience leading teams, managing operational KPIs, and ensuring regulatory compliance.
• Excellent stakeholder management, communication, and leadership skills.

Aufgaben

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.
• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.
• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.
• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.
• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.
• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.
• Escalate operational risks to the Delivery Lead with clear data and recommended actions.
• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.
• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

Kenntnisse

KYC/AML experience

Supervisory experience

Stakeholder management

Leadership skills

Regulatory compliance

Jobbeschreibung

Gratitude Philippines is seeking an AML Regulatory Compliance Associate Manager to lead a KYC team in an onsite/hybrid setup in Taguig or Cubao, QC. The role focuses on day-to-day regulatory compliance, queue management, and coaching for performance driven by data.

The candidate should have 5–8 years of KYC/AML experience with at least 5 years in leadership, strong knowledge of CDD/EDD, sanctions screening, and risk-based reviews.