AML & CDD Team Lead: Compliance, Coaching & Ops

Accenture; Taguig; Hybrid; PHP 1,200,000 - 2,000,000; Full time

Job summary

Accenture Philippines seeks an experienced AML/KYC Team Lead to oversee a high-performing group of analysts. You will ensure SLA, quality, and regulatory compliance across all cases while coaching and developing your team.

The role requires strong leadership, risk awareness, and the ability to drive process improvements, manage workloads, and report performance insights to senior stakeholders. This position offers a dynamic, fast-paced environment with growth opportunities.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Economics, Law, or a related field.
• 5-8 years of AML, KYC, CDD/EDD, or Financial Crime Compliance experience.
• Minimum 5 years of supervisory or people management experience.
• Strong knowledge of AML regulations, KYC, onboarding, sanctions screening, and risk management.
• Proven experience leading teams and managing KPIs (quality, productivity, SLAs, compliance).
• Experience handling complex or high-risk due diligence cases is preferred.
• Strong analytical, stakeholder management, communication, and leadership skills.
• Ability to drive operational improvements with regulatory compliance focus.
• AML certifications (CAMS, CFCS, ICA) are an advantage but not required.

Responsibilities

• Lead and manage a team of AML/KYC Analysts to meet SLA, quality, and productivity targets.
• Allocate workload, manage queues, and optimize team capacity for commitments.
• Review and sign off on complex, high-risk customer due diligence cases.
• Conduct regular team coaching sessions and one-on-ones to drive performance.
• Monitor performance through quality reviews, scorecards, and metrics.
• Support onboarding and ramp-up of new analysts and development initiatives.
• Partner with Quality Control to identify defects and drive improvements.
• Manage attendance, scheduling, workforce planning, and productivity.
• Identify attrition risks and implement engagement and retention actions.
• Escalate operational risks and propose solutions for volume, system, or process gaps.
• Support business reviews with performance insights and root-cause commentary.
• Ensure adherence to AML, KYC, CDD, EDD, and sanctions screening requirements.

Skills

AML/KYC expertise

Leadership

Stakeholder management

Analytical thinking

Regulatory compliance

Communication

Education

Bachelor's degree in Business/Finance/Economics/Law

Tools

Sanctions screening tools

Job description

Accenture Philippines seeks an experienced AML/KYC Team Lead to oversee a high-performing group of analysts. You will ensure SLA, quality, and regulatory compliance across all cases while coaching and developing your team.

The role requires strong leadership, risk awareness, and the ability to drive process improvements, manage workloads, and report performance insights to senior stakeholders. This position offers a dynamic, fast-paced environment with growth opportunities.