AML Compliance & KYC Team Lead — Risk, Metrics & Coaching

Private Advertiser; Taguig; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Vault Outsourcing OPC is seeking an AML Regulatory Compliance Associate Manager in Taguig, Philippines. You will lead a team of KYC analysts, manage workflows, and ensure adherence to AML regulations, while driving performance metrics and coaching for continuous improvement.

The role requires strong supervisory experience, deep KYC/AML knowledge, and the ability to coordinate with QA, Training, and senior leadership to maintain compliance and operational efficiency.

Qualifications

• 5-8 years of relevant KYC/AML experience.
• Minimum 5 years of supervisory or people management experience.
• Strong knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance.
• Proven experience leading teams, managing operational KPIs, and ensuring regulatory compliance.
• Excellent stakeholder management, communication, and leadership skills.

Responsibilities

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics.
• Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.
• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.
• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.
• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.
• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.
• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.
• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.
• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.
• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

Skills

KYC/AML knowledge

People management

Stakeholder management

Leadership

Education

Supervisory/people management experience

Job description

Vault Outsourcing OPC is seeking an AML Regulatory Compliance Associate Manager in Taguig, Philippines. You will lead a team of KYC analysts, manage workflows, and ensure adherence to AML regulations, while driving performance metrics and coaching for continuous improvement.

The role requires strong supervisory experience, deep KYC/AML knowledge, and the ability to coordinate with QA, Training, and senior leadership to maintain compliance and operational efficiency.