Amazon Seller Health & Appeals Specialist

RemoteVA

Cebu City

Remote

PHP 420,000 - 660,000

Full time

14 days+

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Job summary

RemoteVA is seeking an experienced Amazon Account Health Specialist to manage and maintain the health of our Amazon Seller Central account. The role focuses on handling health issues, opening and managing Seller Support cases, and ensuring policy compliance through timely action.

You will monitor metrics like ODR, VTR, LSR, and Customer Service Performance, respond to notifications, and prepare Plans of Action for reinstatements. Strong English writing and independence are essential.

Qualifications

Experience managing Amazon Seller Central accounts.
Strong knowledge of account health metrics and performance.
Experience opening and escalating Seller Support cases.
Experience handling customer feedback removal requests and resolving issues.
Knowledge of Amazon policies, compliance requirements, and best practices.
Experience preparing successful Plans of Action (POAs) and account appeals.
Strong analytical and problem-solving skills.
Excellent written English communication.

Responsibilities

Monitor and maintain the overall health of our Amazon Seller Central account.
Open, manage, and follow up on Seller Support cases until resolution.
Respond to account health notifications, policy violations, and performance warnings.
Monitor and address negative customer feedback and product reviews when appropriate.
Investigate and resolve listing, catalog, and account-related issues.
Prepare and submit appeals and Plans of Action (POAs) for reinstatements.
Monitor key account health metrics and collaborate with internal teams.
Maintain records of cases, appeals, and resolutions.
Stay current with Amazon policies and Seller Central updates.