Amazon Seller Health & Appeals Specialist

RemoteVA; Metro Manila; On-site; PHP 3,071,253 - 4,914,004; Full time

Job summary

RemoteVA is seeking an experienced Amazon Account Health Specialist to manage and maintain the health of a Seller Central account. The role requires hands-on experience with health issues, policy violations, and Seller Support case handling. You will monitor feedback, prepare POAs, and work with internal teams to protect performance.

The candidate should be proficient in English, highly organized, and able to prioritize multiple tasks while staying up-to-date with Amazon policies and updates.

Qualifications

• Proven experience managing Amazon Seller Central accounts.
• Strong knowledge of Amazon Account Health and seller performance metrics.
• Experience opening, managing, and escalating Seller Support cases.
• Experience handling customer feedback removal requests and resolving account performance issues.
• Knowledge of Amazon policies, compliance requirements, and best practices.
• Experience preparing successful Plans of Action (POAs) and account appeals.
• Strong analytical and problem-solving skills.
• Excellent written English communication skills.
• Highly organized with strong attention to detail.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Monitor and maintain the overall health of our Amazon Seller Central account.
• Open, manage, and follow up on Seller Support cases until resolution.
• Respond to account health notifications, policy violations, and performance warnings.
• Monitor and address negative customer feedback and product reviews when appropriate.
• Investigate and resolve listing, catalog, and account-related issues.
• Prepare and submit appeals and Plans of Action (POAs) for account or listing reinstatements.
• Monitor key account health metrics, including ODR, VTR, LSR, and Customer Service Performance.
• Work with internal teams to resolve issues affecting account performance.
• Maintain accurate records of cases, appeals, and resolutions.
• Stay current with Amazon policies and Seller Central updates.

Skills

Amazon Seller Central

Account Health

POA preparation

Seller Support cases

Performance metrics

Policy compliance

Analytical thinking

Written English

Attention to detail

Independent work

Job description

RemoteVA is seeking an experienced Amazon Account Health Specialist to manage and maintain the health of a Seller Central account. The role requires hands-on experience with health issues, policy violations, and Seller Support case handling. You will monitor feedback, prepare POAs, and work with internal teams to protect performance.

The candidate should be proficient in English, highly organized, and able to prioritize multiple tasks while staying up-to-date with Amazon policies and updates.