Remote LATAM Amazon Case Specialist

Lago; Philippines; Remote; PHP 3,692,000 - 5,538,000; Full time

Benefits offered by this job

Remote work

Career growth

Innovative culture

Job summary

Lago seeks a Cases Specialist to manage Amazon Seller Support case communications for multiple client accounts, serving as the primary liaison between sellers and Amazon’s support ecosystem. You will handle issues from inventory discrepancies and reimbursement claims to policy disputes, requiring persistence, attention to detail, and strong navigation of support processes to drive resolutions.

Ideal candidates have 3 years of experience with Amazon Seller Central, excellent English writing, and

Qualifications

• 3 years of experience with Amazon Seller Central and case management.
• Strong written communication skills in English.
• Familiarity with FBA processes and reimbursements.
• Ability to manage high volumes of cases across accounts.
• Detail-oriented with good organizational skills.
• Reliable internet and a quiet workspace.

Responsibilities

• Open, manage, and follow up on Amazon Seller Support cases across multiple client accounts.
• Handle inventory reconciliation, FBA reimbursements, listing reinstatements, shipment discrepancies, and account issues.
• Write clear case communications to Amazon Seller Support and escalate as needed to achieve resolution.
• Track all open cases in an internal case management system, ensuring timely follow-up and closure.
• Identify patterns in recurring issues and communicate findings to account managers and operations leads.
• Submit and manage FBA reimbursement claims for lost, damaged, or miscounted inventory.
• Coordinate with listing and account health teams to resolve cross-functional issues.
• Maintain detailed logs of case history, resolutions, and recoveries for client reporting.
• Stay updated with Amazon's policies and support processes to ensure effective case handling.
• Provide clients and internal teams with updates on case status and expected resolution timelines.

Skills

Amazon Seller Central

Case management

English writing

Inventory management

Reimbursement claims

Policy understanding

Remote work

Multi-account handling

Job description

Lago seeks a Cases Specialist to manage Amazon Seller Support case communications for multiple client accounts, serving as the primary liaison between sellers and Amazon’s support ecosystem. You will handle issues from inventory discrepancies and reimbursement claims to policy disputes, requiring persistence, attention to detail, and strong navigation of support processes to drive resolutions.

Ideal candidates have 3 years of experience with Amazon Seller Central, excellent English writing, and