Airline Support Specialist — Night Shift (BPO)

Private Advertiser; Cebu City; On-site; PHP 274,000 - 328,000; Full time

Benefits offered by this job

HMO on Day 1

Night differential 20%

Paid training

Health insurance

Life insurance

Career progression

Job summary

Private Advertiser is hiring on-site in Cebu City for a customer service-focused individual to join a growing BPO team. You will be the first contact for inquiries, resolve issues with empathy, and provide basic technical support as needed.

The role offers a 24/7 night shift with on-site work, competitive benefits, and opportunities for promotion to permanent employment. Bring your TOR/ Diploma and relevant BPO experience.

Qualifications

• Minimum 6 months in a BPO environment.
• Above-average English communication skills.
• Must have TOR or Diploma.
• COE or resignation letter (if applicable).
• Government IDs: SSS, PhilHealth, TIN, Pag-IBIG.
• NBI clearance or equivalent.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Resolve concerns with professionalism and empathy.
• Provide basic technical support when needed.
• Maintain accurate customer records.
• Coordinate with internal teams to ensure a smooth customer experience.

Skills

Customer service

English communication

Problem resolution

Education

TOR or Diploma

Job description

Private Advertiser is hiring on-site in Cebu City for a customer service-focused individual to join a growing BPO team. You will be the first contact for inquiries, resolve issues with empathy, and provide basic technical support as needed.

The role offers a 24/7 night shift with on-site work, competitive benefits, and opportunities for promotion to permanent employment. Bring your TOR/ Diploma and relevant BPO experience.