Airline Customer Care Specialist (On-Site)

TORCH Solutions; Cagayan de Oro; On-site; PHP 240,000 - 360,000; Full time

Job summary

TORCH Solutions in the Philippines seeks an on-site Airline Customer Support Specialist in Cagayan de Oro to assist Pioneer Airline travelers via phone, email and chat, documenting every interaction in our CRM and following current fare rules and airline policies.

The role emphasizes accuracy, empathy, and high-quality service, with a focus on meeting performance KPIs and contributing to service improvements. The position expects engagement with a fast-paced, customer-focused team.

Qualifications

• The HTML does not specify formal qualifications.

Responsibilities

• Assist Pioneer Airline travelers through phone, email and chat.
• Document interactions in our CRM.
• Adhere to airline policies and fare rules.
• Escalate issues to specialized teams as needed.

Job description

TORCH Solutions in the Philippines seeks an on-site Airline Customer Support Specialist in Cagayan de Oro to assist Pioneer Airline travelers via phone, email and chat, documenting every interaction in our CRM and following current fare rules and airline policies.

The role emphasizes accuracy, empathy, and high-quality service, with a focus on meeting performance KPIs and contributing to service improvements. The position expects engagement with a fast-paced, customer-focused team.