Travel Support Specialist — Bookings & Resolutions

TORCH Solutions; Pasacao; On-site; PHP 260,000 - 380,000; Full time

Job summary

TORCH Solutions in the Philippines is seeking a customer service specialist to handle flight bookings, cancellations, and rebooking requests via phone, email, and chat. You will participate in daily briefings and training to stay updated on airline policies and disruptions, with potential growth into supervisory or QA roles within a dynamic travel-focused environment.

The role emphasizes calm professionalism and solution-first thinking during peak travel periods, with opportunities to advance

Qualifications

• Experience in customer service or contact center environments.
• Strong verbal and written communication skills.
• Ability to troubleshoot and resolve customer issues efficiently.

Responsibilities

• Handle flight bookings, cancellations, and rebooking requests via phone, email, and chat.
• Process baggage claims and loyalty redemptions accurately.
• Provide calm, professional service and update customers on airline policies and disruptions.

Skills

Customer service

Communication

Problem solving

Job description

TORCH Solutions in the Philippines is seeking a customer service specialist to handle flight bookings, cancellations, and rebooking requests via phone, email, and chat. You will participate in daily briefings and training to stay updated on airline policies and disruptions, with potential growth into supervisory or QA roles within a dynamic travel-focused environment.

The role emphasizes calm professionalism and solution-first thinking during peak travel periods, with opportunities to advance