Airline Support Specialist — On-Site Career Growth Travel Perks

TORCH Solutions; Cagayan de Oro; On-site; PHP 240,000 - 360,000; Full time

Job summary

TORCH Solutions in the Philippines seeks an on-site Airline Customer Support Specialist in Cagayan de Oro to assist Pioneer Airline travelers via phone, email and chat, documenting every interaction in our CRM and following current fare rules and airline policies.

The role emphasizes accuracy, empathy, and high-quality service, with a focus on meeting performance KPIs and contributing to service improvements. The position expects engagement with a fast-paced, customer-focused team.

Qualifications

• The HTML does not specify formal qualifications.

Responsibilities

• Assist Pioneer Airline travelers through phone, email and chat.
• Document interactions in our CRM.
• Adhere to airline policies and fare rules.
• Escalate issues to specialized teams as needed.

Job description

Job Description:

TORCH Solutions is recruiting for an on-site Airline Customer Support Specialist to assist Pioneer Airline travelers through phone, email and chat. You will document interactions in our CRM, adhere to airline policies, and escalated issues to specialized teams as needed.

The role emphasizes accuracy, empathy, and high-quality service. The successful candidate will stay updated on fare rules and system changes, contributing to continuous service improvements while meeting performance KPIs and