Travel Support Specialist - 24 7 On-site Philippines
TORCH Solutions
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Job summary
Torch Solutions in Cebu City operates an on-site hub delivering 24/7 travel customer support to international brands. Our agents are the frontline voice for travelers, resolving bookings, changes, and refunds across airlines, hotels and tour operators.
Handle inquiries via phone, email, and chat, provide real-time information on travel policies and schedules, and elevate complex cases with clear documentation.
Responsibilities
- Handle inquiries via phone, email, and chat.
- Provide real-time information on travel policies and schedules.
- Elevate complex cases with clear documentation.
Job description
Torch Solutions in Cebu City operates an on-site hub delivering 24/7 travel customer support to international brands. Our agents are the frontline voice for travelers, resolving bookings, changes, and refunds across airlines, hotels and tour operators.
Handle inquiries via phone, email, and chat, provide real-time information on travel policies and schedules, and elevate complex case with clear documentation.
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