Travel Support Specialist - 24/7 On-site Philippines

TORCH Solutions; Cebu City; On-site; PHP 350,000 - 650,000; Full time

Benefits offered by this job

On-site workspace with modernAmenities

Performance-based incentives

Health benefits and career growth

Job summary

Torch Solutions in Cebu City operates an on-site hub delivering 24/7 travel customer support to international brands. Our agents are the frontline voice for travelers, resolving bookings, changes, and refunds across airlines, hotels, and tour operators.

Handle inquiries via phone, email, and chat, provide real-time information on travel policies and schedules, and escalate complex cases with clear documentation.

Qualifications

• Experience providing customer service in travel or hospitality.
• Familiarity with booking issues, itineraries, refunds, and travel policies.

Responsibilities

• Handle inbound/outbound inquiries via phone, email, and chat for global travel partners.
• Provide accurate, real-time information on flights, hotels, visa requirements, and local tips.
• Escalate complex cases to supervisors or specialized teams with proper documentation.

Skills

Microsoft Office

English Proficiency

Customer Service

Travel Industry Knowledge

Call Center Operations

ServiceNow

Tools

ServiceNow

Microsoft Office

Job description

Torch Solutions in Cebu City operates an on-site hub delivering 24/7 travel customer support to international brands. Our agents are the frontline voice for travelers, resolving bookings, changes, and refunds across airlines, hotels, and tour operators.

Handle inquiries via phone, email, and chat, provide real-time information on travel policies and schedules, and escalate complex cases with clear documentation.