Air & Sea Rates Assistant — Data & Process Optimizer

DSV Road GmbH; Parañaque; On-site; PHP 300,000 - 520,000; Full time

Job summary

DSV is seeking a Business Support Assistant in Manila to manage Air & Sea rate management activities. You will upload carrier rate sheets into the GPM/TANGO system, ensure data accuracy, and support the team leader in achieving KPIs while maintaining service quality.

You will review rate cards, transform data into the required format, and collaborate with Trade Lane Managers to resolve issues. A proactive mindset and attention to detail are essential in this role.

Qualifications

• Background in freight forwarding or logistics education is an advantage.
• Knowledge of various transport management systems is an advantage.
• Experience with Tender/Rate management, Sales, and Commercial processes is a plus.
• Proficient in MS Office (Outlook/Excel - Intermediate to Advanced level) is an advantage.
• Strong teamwork skills and a customer-oriented service attitude.

Responsibilities

• Review and analyze the carrier’s rate card to ensure all rates are clearly understood and categorized.
• Arrange and transform carrier’s rate sheet to a GPM/TANGO language in an excel format.
• Upload carrier/client rate sheets into the system, including ocean rates, surcharges, and arbitrary charges, ensuring accuracy.
• Ensure the data input is accurate and consistent to prevent system errors.
• Communicate any issues to the relevant Trade Lane Logistics Manager (TLLM) and suggest actionable solutions for improvement.
• Propose process improvements based on identified challenges and issues.
• Process and update workload allocations, ensuring that all request tickets from the Trade Lane Manager are prioritized and completed within the allowed KPIs.
• Follow the SOP for updating carrier rate sheets, uploading them into the GPM system, and applying special instructions for specific customers.
• Report irregularities in accordance with the SOP.
• Notify the responsible Trade Lane Manager of any irregularities and clarifications via email. Escalate issues as necessary.
• Maintain ticket status in ServiceNow and notify the rate owner once upload activities are completed by marking the ticket as "Closed and Completed".
• Actively contribute process improvement ideas during daily stand-up meetings.
• Accurately and promptly update nominated systems and trackers.
• Assist in report development based on customer requirements.
• Proactively notify of any discrepancies in reports, especially those that cannot be addressed on our end.
• Respond promptly to related queries.
• Report irregularities in accordance with the SOP and Global KPIs, escalating issues when necessary.
• Initiate and promote process improvements, actively participating in projects that enhance process efficiency.
• Meet or exceed individual performance expectations as outlined in the SLA.
• Support the Supervisor/Manager in achieving set KPIs.
• Work under the direction of a Team Leader.
• Adapt to DSV MNL GBS culture and perform in alignment with the company's values and behaviors.
• Serve as a DSV ambassador, offering support and clarification to team members.
• Take ownership of personal development in alignment with DSV's performance review process.
• Follow given directions and perform assigned duties effectively.
• Perform tasks that support DSV's objectives related to quality, health, safety, and the environment, adhering to the QHSE policy and IMS requirements.
• Be a team player and open to reassignment to different teams or operating hours as needed by the business.
• Perform all tasks professionally, following company rules, procedures, instructions, and regulations, and aligning with the organizational culture.
• Complete other tasks as assigned by your superior.

Skills

Freight forwarding knowledge

Data entry

Process improvement

Teamwork

Analytical thinking

Attention to detail

Education

Logistics education

Tools

MS Office (Outlook/Excel)

Job description

DSV is seeking a Business Support Assistant in Manila to manage Air & Sea rate management activities. You will upload carrier rate sheets into the GPM/TANGO system, ensure data accuracy, and support the team leader in achieving KPIs while maintaining service quality.

You will review rate cards, transform data into the required format, and collaborate with Trade Lane Managers to resolve issues. A proactive mindset and attention to detail are essential in this role.