Air Operations & FinOps Expert

Maersk Global Service Centres Philippines Limited; Pasig; On-site; PHP 400,000 - 800,000; Full time

Job summary

Maersk Global Service Centres Philippines Limited is seeking an Air Operations professional to execute end-to-end Export & Import aviation processes in line with global SOPs, ensuring timely, high-quality customer service.

You will manage Air FinOps activities including SO/PO creation, invoicing accuracy, contract updates, and cost control, while collaborating with CX, Operations, Finance and Area teams to deliver smooth cargo flow and compliant operations.

Responsibilities

• Execute the complete Export and Import Air processes in line with global SOPs and SLAs.
• Manage booking handling, documentation checks, cut-off adherence, and ensure all shipment milestones are completed timely.
• Conduct Manifesting (Export & Import) and ensure accurate transmission as required by regulatory bodies.
• Facilitate cargo readiness, coordinate delivery orders, and provide proactive communication to prevent delays and additional costs.
• Collaborate with Area Partners, CX teams, and Ground Handlers to ensure smooth execution and customer satisfaction.
• Attend to customer inquiries and internal stakeholder emails within defined SLAs.
• Ensure timely and accurate creation of Sales Orders (SO) and Purchase Orders (PO) in line with booking and cost input standards.
• Perform Customer Invoicing with high accuracy, ensuring alignment with contracts, tariffs, and customer requirements.
• Ensure Contracts & Rates are updated in systems and applied correctly.
• Understand SO–PO correlation and ensure proper revenue recognition and cost accruals, following finance guidelines.
• Perform interface checks, reconciliations, and correction of system discrepancies across tools (e.g., CW1 Billing Tab, Cost Update).
• Maintain volume trackers, dashboards, or control sheets to support accuracy and audit compliance.
• Address ad-hoc customer billing exceptions or disputes with urgency and proper documentation.

Job description

Maersk Global Service Centres Philippines Limited is seeking an Air Operations professional to execute end-to-end Export & Import aviation processes in line with global SOPs, ensuring timely, high-quality customer service.

You will manage Air FinOps activities including SO/PO creation, invoicing accuracy, contract updates, and cost control, while collaborating with CX, Operations, Finance and Area teams to deliver smooth cargo flow and compliant operations.