Air Operations & Finops Specialist

Maersk; Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

Maersk in the Philippines is seeking a skilled Air Operations specialist to execute Export & Import air processes in line with global SOPs and SLAs, and to drive accurate FinOps activities from order to billing. You will coordinate with CX, Operations, and Finance to ensure timely shipments and compliant invoicing.

Join a diverse team focused on process discipline, continuous improvement, and strong customer outcomes, while supporting system controls and data accuracy across billing tools.

Responsibilities

• Execute the complete Export and Import Air processes in line with global SOPs and SLAs.
• Manage booking handling, documentation checks, cut-off adherence, and ensure all shipment milestones are completed timely.
• Conduct Manifesting (Export & Import) and ensure accurate transmission as required by regulatory bodies.
• Facilitate cargo readiness, coordinate delivery orders, and provide proactive communication to prevent delays and additional costs.
• Collaborate with Area Partners, CX teams, and Ground Handlers to ensure smooth execution and customer satisfaction.
• Attend to customer inquiries and internal stakeholder emails within defined SLAs.
• Ensure timely and accurate creation of Sales Orders and Purchase Orders; perform Customer Invoicing with high accuracy.
• Ensure Contracts & Rates are updated in systems and applied correctly.
• Understand SO–PO correlation and ensure proper revenue recognition and cost accruals, following finance guidelines.
• Perform interface checks, reconciliations, and correction of system discrepancies across tools (CW1 Billing Tab, Cost Update).
• Maintain volume trackers, dashboards, or control sheets to support accuracy and audit compliance.

Tools

CW1 Billing Tab

Job description

1) To execute Air Export & Import operational processes in alignment with global standards, ensuring consistent, timely, and high-quality customer experience.
2) To manage Air FinOps processes, ensuring accurate and timely Order Management, system updates, revenue & cost recognition, and customer billing.
3) To collaborate closely with internal stakeholders (CX, Operations, Finance, and Area teams) to ensure smooth cargo flow, cost control, and invoice quality.
4) To support continuous improvement initiatives, drive process discipline, and maintain strong compliance with Maersk process design and control frameworks.

AIR OPERATIONS (Export & Import)

• Execute the complete Export and Import Air processes in line with global SOPs and SLAs.
• Manage booking handling, documentation checks, cut-off adherence, and ensure all shipment milestones are completed timely.
• Conduct Manifesting (Export & Import) and ensure accurate transmission as required by regulatory bodies.
• Facilitate cargo readiness, coordinate delivery orders, and provide proactive communication to prevent delays and additional costs.
• Collaborate with Area Partners, CX teams, and Ground Handlers to ensure smooth execution and customer satisfaction.
• Attend to customer inquiries and internal stakeholder emails within defined SLAs.

AIR FINOPS (Revenue & Cost, Billing, System Controls)

• Ensure timely and accurate creation of Sales Orders (SO) and Purchase Orders (PO) in line with booking and cost input standards.
• Perform Customer Invoicing with high accuracy, ensuring alignment with contracts, tariffs, and customer requirements.
• Ensure Contracts & Rates are updated in systems and applied correctly.
• Understand SO–PO correlation and ensure proper revenue recognition and cost accruals, following finance guidelines.
• Perform interface checks, reconciliations, and correction of system discrepancies across tools (e.g., CW1 Billing Tab, Cost Update).
• Maintain volume trackers, dashboards, or control sheets to support accuracy and audit compliance. Address ad-hoc customer billing exceptions or disputes with urgency and proper documentation.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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