Air Import/Export Logistics Specialist - Time-Critical Ops

Offshore Business Processing; Muntinlupa; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Signing bonus

HMO on Day 1

Travel opportunities

Recognition for performance

Work-life balance

Enhanced learning

Job summary

Offshore Business Processing is seeking a logistics professional to be the go-to expert for time-critical shipments at our Alabang site. You will support customers, ensure timely deliveries, and drive operational excellence in a fast-paced environment.

With 3-4 years in international logistics, you will manage end-to-end shipments, coordinate with carriers, and ensure compliance with Incoterms and regulatory requirements. This onsite role offers an attractive signing bonus and HMO from day one.

Qualifications

• 3-4 years’ experience in the logistics industry, with strong exposure to international logistics operations across multiple transportation modes.
• Expert-level knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirements.
• High proficiency in handling time-critical operations and AOG scenarios.

Responsibilities

• Answer & Handle customer requests.
• Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc...).
• Find suitable solutions for customer requests (White/Orange/Purple).
• Adhere to client-specific operational procedures (SOP).
• Represent the client to carriers and FXL network.
• Negotiate with suppliers.
• Inform the customer in real-time.
• Update instructions for Hand-Over.
• Create files in F.A.S.T in accordance with KPIs.
• Give instructions to the Back Officer.
• Maintain constant communication with the Back Officer.
• Handle the complete processing of both national and international shipments.
• Track and monitor AOGs in F.A.S.T in real-time.
• Follow up on confirmations of loading, pickup, and delivery of goods.
• Check files according to the checklist.
• Control administrative documents, forms related to the transport of goods, and content.
• Supervise the activity of Back Officers.

Skills

Customer service

English proficiency

Communication

Time management

Tools

FAST system

Job description

Offshore Business Processing is seeking a logistics professional to be the go-to expert for time-critical shipments at our Alabang site. You will support customers, ensure timely deliveries, and drive operational excellence in a fast-paced environment.

With 3-4 years in international logistics, you will manage end-to-end shipments, coordinate with carriers, and ensure compliance with Incoterms and regulatory requirements. This onsite role offers an attractive signing bonus and HMO from day one.