Air Freight Ops Specialist | Customer-Focused & Global

Deutsche Post; Pasay; On-site; PHP 400,000 - 700,000; Full time

Job summary

Deutsche Post in Manila is seeking an Expert – Air Freight to drive efficient forwarding operations and provide exceptional service to business partners and clients. You will act as a bridge between customers and the DHL network, coordinating with internal teams to ensure smooth shipments.

The role requires 2–3 years in air freight forwarding, a graduation, and strong English, MS Office, and CargoWise/TMS skills.

Qualifications

• 2–3 years of experience in air transport as a freight forwarder.
• Graduation is required.
• Knowledge of freight forwarding, logistics, foreign trade.
• MS Office user-level knowledge is a must; strong Excel knowledge is preferred.
• Ability to communicate in English at an intermediate level, both spoken and written.

Responsibilities

• Operational responsibility for AFR files for assigned customers.
• Data management and collaboration with GSC teams for services and handover.
• Respond to customers with shipment status, documentation, transit times and prices.
• Issue quotes, process orders, book, monitor and track shipments, and facilitate invoicing.
• Identify risks, coordinate with stations to mitigate issues, and provide proactive customer updates.
• Meet commitments to customers in follow-up and ongoing communication.
• Maintain KPIs, SOPs and regulatory compliance.
• Coordinate with DGF operations for bookings and pre-alerts, and share details with customers.
• Enhance service experience with professionalism and empathy.
• Record customer complaints and resolve or escalate.
• Be well versed with freight terms (Incoterms) and connect locally to offer best solutions.
• Manage and send customer reports.

Skills

Air freight forwarding

Customer service

MS Office

Excel

CargoWise/TMS

English proficiency

Education

Bachelor's degree

Tools

CargoWise/TMS

Job description

Deutsche Post in Manila is seeking an Expert – Air Freight to drive efficient forwarding operations and provide exceptional service to business partners and clients. You will act as a bridge between customers and the DHL network, coordinating with internal teams to ensure smooth shipments.

The role requires 2–3 years in air freight forwarding, a graduation, and strong English, MS Office, and CargoWise/TMS skills.