Air Freight Operations Specialist

DHL Global Forwarding; Pasay; On-site; PHP 300,000 - 420,000; Full time

Job summary

DHL Global Forwarding in the Philippines seeks a backend services professional to support Air freight service lines across regions. You will work on back-end services, ensuring timely and accurate completion of tasks and contributing to service improvements.

The role requires 0–3 years in logistics or BPO, a Bachelor’s degree, and strong English communication. Proactive collaboration and ERP familiarity are a plus in a fast-paced, customer-centric environment.

Qualifications

• Bachelor's degree; logistics/management degree advantageous.
• 0–3 years experience in BPO or logistics preferred.
• Air Freight experience is preferred.
• Proficient in MS Office.
• Strong written and verbal English communication.
• Experience with ERPs is a plus.
• Good logical reasoning and customer-centric mindset.

Responsibilities

• Understand the station's/country's documentation requirements and follow SOPs.
• Meet department SLAs and KPIs as per delivery guidelines.
• Operate services across shifts, countries, or regions.
• Deliver high-quality service with timely and accurate results.
• Collaborate with colleagues to share best practices and improve service.
• Flag challenges to supervisor and business partner promptly.
• Coordinate with stakeholders for regular communication and information flow.

Skills

Bachelor's degree

0–3 years experience

Air Freight experience

MS Office

English communication

ERP exposure

Logical reasoning

Customer centricity

Education

Bachelor's degree

Tools

ERP platforms

Job description

DHL Global Forwarding in the Philippines seeks a backend services professional to support Air freight service lines across regions. You will work on back-end services, ensuring timely and accurate completion of tasks and contributing to service improvements.

The role requires 0–3 years in logistics or BPO, a Bachelor’s degree, and strong English communication. Proactive collaboration and ERP familiarity are a plus in a fast-paced, customer-centric environment.