CSR | Non-voice Artificial Intelligence Campaign at TaskUs Imus

TaskUs; Imus; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO for dependents

Retirement Savings Program

Onsite gym

Daycare facilities

Sleeping pods

Referral bonuses

Job summary

TaskUs in Imus, Philippines is seeking a Technical Expert to be a frontline member of a leading global brand. You will handle customer interactions, strive to meet KPIs, and participate in ongoing training, all while adhering to company policies and maintaining confidentiality.

This on-site role requires a willingness to work on shifting schedules and to contribute to a high-performance team culture at TaskUs Imus.

Qualifications

• At least 1 year of BPO experience or 6 months in technical support.
• Strong English writing and oral communication skills.

Responsibilities

• Provide customer satisfaction and experience.
• Meet and exceed client KPIs.
• Participate in training to improve performance.
• Follow TaskUs policies and keep information confidential.

Skills

BPO experience

English communication

Job description

Are you someone with:

1. At least 1 year of BPO experience OR 6 months technical support experience
2. Confident in English writing and oral communication skills
3. Willing to work on-site at TaskUs Imus and on shifting schedule

As aTechnical Expert,you will be a frontline member of one of the world’s best brands. Your daily tasks include but are not limited to the following:

• Providing customer satisfaction and experience

• Meeting and exceeding client-mandated KPIs (Key Performance Indicators)

• Participating in training to improve work performance

• Following TaskUs’ policies and keeping information confidential

TaskUs’ culture nurtures open communication and feedback. The management values each teammate's feedback on possible problem areas for improvement. Teamwork Makes the Dream Work! Are you this Ridiculously Good? Then TaskUs is for you!

Enjoy the#RidiculouslyGoodlife with Us! Come work with the biggest brands in the industry and experience our award-winning#PeopleFirstculture!

Here’s what it means to be with Us!

• Security for You and Your Family

• We offer HMO for your 2 qualified dependents (you can apply for LGBTQ+ partner) and a Retirement Savings Program for all hires

• #RidiculouslyGood Office Life - Our world-class, pet-friendly workspaces are designed to give our Teammates a #RidiculouslyRefreshing office experience

• Aside from our offices’ Instragrammable interior, we also have onsite gyms, daycares, and sleeping pods

• More Earnings Through Referrals - Win exclusive freebies on top of premium referral bonuses through LinkUs, our employee referral program

• #RidiculouslyLimitless Opportunities - We are a meritocratic company! We offer growth opportunities to well-performing Teammates

You + Us = A Rewarding Outsourcing Experience.