AI-Savvy Client Success Lead (Onboard, Scale, SOPs)

Korp.ph; Makati; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

korp.ph in Manila is hiring a Client Success / Account Manager to onboard clients, coordinate with operations and draft corporate documents using templates and AI tools. You will become the primary contact from signup and help scale our processes.

The role emphasizes creating SOPs, maintaining project timelines in our PM tool, and delivering consistent service while using English clearly.

Qualifications

• Experience in account management, client success or operations at a startup.
• Track record of building processes or SOPs from scratch.
• Hands-on use of AI tools to draft, research and speed up work.
• Clear written English and organized communication.

Responsibilities

• Own the relationship with a portfolio of client companies and respond promptly.
• Onboard clients onto our platform and guide them through it.
• Coordinate requirements between operations and clients.
• Prepare SEC and corporate documents using templates and AI tools for review.
• Write and improve processes and SOPs as we scale.
• Maintain up-to-date client projects in the project management tool.

Skills

Account management

Process development

AI tools usage

Written English

Tools

CRM software

Job description

korp.ph in Manila is hiring a Client Success / Account Manager to onboard clients, coordinate with operations and draft corporate documents using templates and AI tools. You will become the primary contact from signup and help scale our processes.

The role emphasizes creating SOPs, maintaining project timelines in our PM tool, and delivering consistent service while using English clearly.