AI-Driven Finance & Accounts Ops Lead

AB Business Support Services; Eastern Manila District; Sur place; PHP 900 000 - 1 200 000; Plein temps

Résumé du poste

AB Business Support Services in Manila seeks an Account Manager to lead Finance and Accounting operations, overseeing AR/AP, refunds, reconciliations, and travel/expense processes. You will ensure client delivery, team performance, and compliance with SLAs and data security, while driving continuous improvement through automation and AI.

You will also mentor Team Leaders, manage client relationships, and push for operational efficiency with innovative solutions.

Qualifications

• Five+ years in Finance and Accounting operations (BPO/shared services preferred).
• Two+ years in people leadership, operations management, or account management.
• Strong knowledge of AR, AP, refunds, reconciliations, and related processes.
• Experience managing teams and working with international clients.
• Solid understanding of SLAs, KPIs, productivity, quality, and performance management.
• Familiarity with AI tools like ChatGPT or Claude and practical business applications.
• Excellent analytical, problem-solving, organizational, and English communication skills.
• Detail-oriented, risk-aware, and adaptable in a fast-paced environment.

Responsabilités

• Oversee day-to-day Finance and Accounting operations with accurate, timely delivery.
• Serve as primary client contact, handling performance reviews, reporting, concerns, and escalations.
• Lead and develop Team Leaders and their teams to meet goals and maintain high performance.
• Monitor SLAs, KPIs, productivity, quality, backlogs, aging items, and risks.
• Analyze processes and redesign workflows to minimize errors and delays.
• Identify and implement automation/AI-driven solutions to boost efficiency and accuracy.
• Develop, maintain, and update SOPs, controls, and training materials.
• Ensure compliance with client policies, financial controls, and data privacy.

Connaissances

Team leadership

AR/AP knowledge

SLA/KPI governance

Process improvement

Automation/AI familiarity

English communication

Outils

ChatGPT

Claude

Description du poste

AB Business Support Services in Manila seeks an Account Manager to lead Finance and Accounting operations, overseeing AR/AP, refunds, reconciliations, and travel/expense processes. You will ensure client delivery, team performance, and compliance with SLAs and data security, while driving continuous improvement through automation and AI.

You will also mentor Team Leaders, manage client relationships, and push for operational efficiency with innovative solutions.